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HubSpot: Effective, intuitive, user friendly business development tool
May 02, 2021

HubSpot: Effective, intuitive, user friendly business development tool

Oliver Wootten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is being utilised within marketing, sales, and customer service departments. It addresses several challenges and essentially makes reporting & knowledge transfer more effective/efficient.
  • Tech assisted organization (long term stability of data).
  • Fast & easy to access software (intuitive to tech natives).
  • Categorizes data and allows you to search specifics quickly.
  • Customizable elements across the board.
  • Time cost savings.
  • Increased readability and engagement internally.
  • More comprehensive insights into client relationships.
  • Improved customer knowledge and therefore retention.
Very intuitive and easy. It runs smoothly with very few limitations. All issues encountered solved independently online via Google/Youtube or the excellent support team (live chat).
Much better in usability, slightly better in functionality, and improved reporting/data capacity.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well suited to all industries managing a data base of clients or customers. Investing in HubSpot earlier is better and will be good in the long run as you won't have to waste/invest time into data migration when your current/cheaper CRM System becomes ineffective or falls short of what you require it to do.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10