Amazon's Paragon vs HubSpot
May 03, 2021

Amazon's Paragon vs HubSpot

Kuldeep jha | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it to support sellers of carrefour in their queries. A seller raises the issue that is routed to the associates through HubSpot. Associates use the platform to get the basic seller details and then the same is used to dive deep into the issues and extend assistance to the sellers.
  • I have experience using Paragon(Amazon) and compare to that, what stands differently from it is its customization feature.
  • Have detailed information.
  • User friendly interface.
  • Copy issue: When we copy text from the email section, spaces are mal-adjusted automatically, increasing the workload if we have to use the text again.
  • There should be a review option to send the mail.
  • Threads featured in the activity can be worked upon.
  • It definitely has a positive impact, helps us to drive the seller experience, the foundation of e-commerce.
I would rate it 8 out of 10 in comparison to Paragon of Amazon. Reasons:

  • Clippings do not work
  • Spacing issue
  • Text must be auto-adjusted(Size, color, font) to reduce the workload
  • The activity section is cluttered, needs to be in an arranged manner.
  • Related cases must be easily found.

It is the most useful tool to manage sales-related queries in a timely manner, however, there are definitely some areas it can improve upon.
I haven't selected it, it's the company's decision. As mentioned in the other section, I will rate it 8 out of 10 against the Paragon.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Copy issue, likewise mentioned in the previous section. When we try copying text from HubSpot, spaces are auto-adjusted which is not suitable if we like to use the text again.

HubSpot CRM Feature Ratings

Customer data management / contact management
7
Workflow management
8
Territory management
5
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
3
Contract management
Not Rated
Quote & order management
9
Interaction tracking
3
Channel / partner relationship management
5
Case management
5
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated