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If your focus is on results, this is one tool that must be a part of your operations
Updated March 20, 2023

If your focus is on results, this is one tool that must be a part of your operations

Varun Gandham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is and has been the single source of truth at our organisation. It's currently being used by all the teams especially the sales and marketing teams to input client details and verify information which is needed to make the sale. The information pertaining to different clients was previously scattered and maintained manually but with the introduction of HubSpot, the process has become very simple and the ease of access is something to cherish.
  • The Workflows
  • The dashboards for Sales reports
  • The filters available to pull out customers of a particular segment or with similar attributes
  • Ability to store multiple data points
  • Integration feasibility with other tools
  • Training on HubSpot needs to be improved for better adoption
  • Improvement in calling features and integrations
  • UI/UX can be slightly improved
  • Saved costs of using multiple software
  • Increased reachout to target market
  • Increased sales
  • Better tracking of opportunities
  • Identifying sales opportunities
Was using Zoho CRM previously and have used a slew of other CRM's too in my previous organisations but nothing comes close to HubSpot in terms of ease of use, functionality, features and return on investment. The data points that can be tracked and used to a teams advantage is huge and the ability to integrate with other teams and software is a great advantage.
  • Zoho CRM and Freshworks CRM (formerly Freshsales)
In terms of functionality and the features that are available, HuSpot CRM is way ahead of Zoho and Freshworks. Our team has evaluated multiple CRM's before finalizing on HubSpot because of the integrations it offers and the automation features that were unmatched. Also, it was much easier to replace multiple tools that we were using into one single software - HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is great for automation of processes. Especially the workflows feature is something that makes life easy for the sales and marketing teams. Also the ability of HubSpot to collect info from different sources like the website in terms of visits and customer data which can help the sales team has made a huge impact.

HubSpot can be a single tool which can be used by the team in terms of calling and data points which makes the operational aspect of teams much more effective.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
9.0
Case management
9
Call center management
9
Help desk management
9
10.0
Lead management
10
Email marketing
10
8.7
Task management
10
Billing and invoicing management
9
Reporting
7
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
9.0
Custom fields
9
Custom objects
10
Scripting environment
9
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
8.5
Social data
8
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10