Small / midsize company or just starting to use a CRM? Use this one!
October 08, 2021

Small / midsize company or just starting to use a CRM? Use this one!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is being used by a remote sales team, a remote marketing team, and a remote operations team both in North America as well as in Asia. Our business helps SMB's find working capital. HubSpot CRM creates for us a seamless operation from leads, to meetings, to contracts to close and after-sale service. Having 100% view into the entire life-cycle of our clients is critical and Hubspot delivers that view.
  • Integrations with critical software.
  • Access to API's for software that does not currently have HubSpot CRM Integration.
  • Easy to use.
  • Support to our teams, even on the non paid seats.
  • Better integration with telephony without upgrading seats.
  • More workflow automations at lower seat levels.
  • Ability to offer more deal pipelines at lower seat levels.
  • Complete insight into our business.
  • Revenue growth.
  • Cost and time savings.
By far the easiest CRM I've ever used. I've used Salesforce (too much), Zoho (too many bolt-on services, did not feel integrated). Pipedrive (too simplistic). HubSpot CRM provides everything you need at the right time you need it. Small company, it's free and works. As you grow, add what you need and their pricing model does not break the bank.
HubSpot CRM has allowed me to align my sales and marketing teams on 3 continents. When everyone is working from HubSpot CRM, I can see everything and can identify not only sales and marketing disconnects, I can also provide strategy improvements that are based on data, not gut instinct. This was a great decision.
Pipedrive is a good platform and has a similar "feel" to HubSpot CRM, but I felt that Pipedrive's ability to scale was not sufficient for our growing company. I chose HubSpot CRM because of the almost infinite integrations and an open API for platforms our company uses. If you've ever had to use Zapier (and the costs to scale), you'll really like the ability to cut our Zapier and tightly integrate HubSpot CRM to other platforms.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Companies new to CRM's will find this a great choice. 1st, it's free and in our case, we used it for free for quite some time. Despite being free we still received chat support which is a great time saver since the sales team can get questions answered by HubSpot CRM v/s me having to know all the answers. HubSpot CRM in my view is not a cost-effective solution if you have 10's of 1,000's of contact and wish to use their marketing automation. The cost is simply too high for SMB but one can imagine for enterprise-level companies, its ease of use is worth the higher cost.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
Case management
Not Rated
Call center management
10
Help desk management
Not Rated
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
Not Rated
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
10
Compensation management
Not Rated
Mobile access
10