Hands Down The Best CRM
Updated May 18, 2022

Hands Down The Best CRM

Nandkumar Bhujbal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use Hubsport CRM for Sales and Marketing management. I can keep a track of my sales activity and deals. It becomes extremely difficult to manage all the sales outreach that you do and Hubspot CRM helps in keeping all the sales activity organized. I can also integrate my email with it and it lets me know when and how many times the recipient has opened my mail. It gives me reminders of unanswered emails as well. Its a must have tool.

Pros

  • Mail sequencing.
  • Deals tracking.
  • Information about opened emails.

Cons

  • I think everything is actually fine.
  • There is a bit of a learning curve in mail sequencing.
  • CSV data upload has a little learning curve.
  • ROI may take time to achieve if your business is small.
  • Helps organize the deals in the best way, one cannot miss on follow ups.
  • Lot of effort is saved on planning communication related to deals.
  • All data is organized well.
HubSpot CRM is very intuitive and the tool is easy to learn, it may have a small learning curve but once you get it, its very easy. The visualization and organization of data is much much better than most CRMs. Customization is possible wherever needed. Email sequencing is good and notification of email activity is amazing.
Everything is extremely well organized and each stakeholder has the exact idea of what is planned. This helps in the smooth well oiled functioning of both the sales and marketing teams. The sales team is aware of the marketing activities which keeps them well prepared to handle a surge of inquiries and is better equipped to address queries.
Hands down it is the most simple of them all to use. It can be customized in several ways, the look and feel is intuitive and comes like second nature once you understand your way around it in the beginning. Other CRMs are a little difficult to learn and you may find it a bit difficult to find your way around them.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
9
Workflow management
9
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
9
Interaction tracking
9
8.0
Case management
8
Call center management
8
Help desk management
8
9.0
Lead management
9
Email marketing
9
8.3
Task management
9
Billing and invoicing management
8
Reporting
8
8.3
Forecasting
6
Pipeline visualization
10
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10

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