Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

HubSpot CRM has improved our efficiency and has everything in one single tool and avoids using multiple tools for visibility on sales effectiveness and after-sales with the customer success. It helped us in resolving the calling issue using its calling tool and adding contacts to a sequence is superb and with the automation and personalization, the email open rate has gone up.

Pros and Cons

Visibility
One tool for all the different departments
User friendly with an easy layout to navigate

Adding calling capability to more regions which are not covered
Reporting
Business review with the customers and users

Return on Investment

Sales effectiveness
transparency and clear visibility
activities reporting

Usability

the features HubSpot CRM has are superb and they are not available on the CRMs I've used in the past. Easy to use and scale with customizing the fields or properties required to report on.

Alternatives Considered

Pipedrive and Bigin by Zoho CRM

easy to use, intuitive design, price and features.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

LinkedIn Sales Navigator, Apollo, UpLead

Likelihood to Recommend

Easy to use with an easy layout. The support team is helpful and effective. HubSpot CRM can be used in different departments like sales, customer success, marketing, and finance and there is no need for multiple tools to get visibility. Options to integrate with 3rd party tools and also the integrations are easy and simple.

Quick and Easy to Implement and with User Friendly Interface

Overall Satisfaction with HubSpot CRM