Quick and Easy to Implement and with User Friendly Interface
May 24, 2022

Quick and Easy to Implement and with User Friendly Interface

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM has improved our efficiency and has everything in one single tool and avoids using multiple tools for visibility on sales effectiveness and after-sales with the customer success. It helped us in resolving the calling issue using its calling tool and adding contacts to a sequence is superb and with the automation and personalization, the email open rate has gone up.

Pros

  • Visibility
  • One tool for all the different departments
  • User friendly with an easy layout to navigate

Cons

  • Adding calling capability to more regions which are not covered
  • Reporting
  • Business review with the customers and users
  • Sales effectiveness
  • transparency and clear visibility
  • activities reporting
the features HubSpot CRM has are superb and they are not available on the CRMs I've used in the past. Easy to use and scale with customizing the fields or properties required to report on.
It has helped us in improving visibility and working collaboratively in achieving the company goals.
easy to use, intuitive design, price and features.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Easy to use with an easy layout. The support team is helpful and effective. HubSpot CRM can be used in different departments like sales, customer success, marketing, and finance and there is no need for multiple tools to get visibility. Options to integrate with 3rd party tools and also the integrations are easy and simple.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
8
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
7
7.0
Case management
7
8.0
Lead management
8
Email marketing
8
9.0
Task management
10
Reporting
8
8.7
Forecasting
8
Pipeline visualization
10
Customizable reports
8
9.7
Custom fields
10
Custom objects
10
API for custom integration
9
9.5
Role-based user permissions
9
Single sign-on capability
10
8.0
Social data
8
Social engagement
8
9.0
Marketing automation
9
6.0
Mobile access
6

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