Best CRM tool in my 7 years work experience!
December 09, 2022

Best CRM tool in my 7 years work experience!

Jay-R Osma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are using HubSpot CRM as our data collection mainly for our leads tracking, marketing tool and email campaigns. It is so accurate and you can see the progress of the leads going through the engagements and up to sales pipeline. We are using the HubSpot dashboard on monitoring our tasks, calls and performance on daily, weekly and monthly progress. We use it as our main tool for our marketing processes and storing of data for our clients and prospects.

Pros

  • Email Tracking
  • Dashboards
  • Sales Pipeline
  • Filter view

Cons

  • Slow integration
  • Slow system at times
  • Sales Growth
  • Cost Savings
  • Efficient
  • Productive
  • Timesaving
I used NetSuite and other CRM's before. If I will compare those CRM to HubSpot, there are many features that are not available on the other CRM's that I used. Specially on performance tracking, email campaigns, email tracking for open and clicks rate, log calls and monitoring and dashboards. Also, I did not encounter more than 1 system system issue on it. My common issue that I encounter using HubSpot is just a slow pacing but that's okay.
It helps our team and department to monitor the progress of every lead and prospects that we input inside the system. It allows us to track all the information and engagement in every aspects through calls and emails. It is time saving that anytime and anywhere we can see all the need details for certain sale. It is really helpful on our sales and marketing team big time.
HubSpot CRM have many features that are not available on the other tools that I've used. It is more user-friendly and easy to work with especially on every tasks and progress of our client, employees and prospects. So far, it is the best CRM I used on my 7 years as a Lead Generation Specialist.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is well-suited tool especially for a CRM tool. It is so convenient and user-friendly to use. It tracks all the prospect's engagement and you can see if they open and click the links on the email campaigns sent. You can monitor all your employee's admin tasks and the not just the daily performance of your team but weekly and monthly. You can filter and customized view that you can easily monitor and track everything you want.

HubSpot CRM Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.7
Custom fields
10
Custom objects
10
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

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