Hubspot is great!
March 16, 2023

Hubspot is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot to manage my pipeline. I love thé intégrations. Hubspot helps me be able to see if other members of my team are also prospecting a similar account. I am able to add contacts directly from LinkedIn or another database. The sequencing and automation workflows help us communicate effectively with other teams. I am able to see how many people view my emails or click my links. I love thé mobile app!

Pros

  • Sequences
  • Tickets
  • Dashboards

Cons

  • LinkedIn integration.
  • Adding company contacts to a sequence.
  • Account duplicates.
  • Shorter deal cycles.
  • More accurate forecasting.
  • No territory overlap.
I have used Salesforce at an early startup and a homegrown CRM at another startup. Hubspot is amazing. Our team can use it from day one. Salesforce required so much work and effort to create a single button. Hubspot is simply more effective and efficient when time is an important factor🤗.
Salesforce allows us to create tickets and communicate with other departments. Our sales and marketing team can identify target regions and help grow a pipeline. We can see who is frequently interacting with campaigns and emails.
Hubspot is simply more user friendly. No need to purchase outreach and an additional marketing tool. We can do so much from within one platform . Not to mention it’s easy to update and edit dashboards unlike Salesforce No need to hire a consultant or a specific person to only edit the Salesforce capabilities.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Hubspot is perfect for teams that don’t have a Salesforce admin or the ability to hire a consultant for this. My team found it quite easy to track data and create new dashboards. It’s great that it also has the ability to sequence your contacts directly from HubSpot. It would be less appropriate for a company that has no sales/marketing outbound functions.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
8
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
7
6.3
Case management
6
Call center management
6
Help desk management
7
7.5
Lead management
6
Email marketing
9
7.3
Task management
8
Billing and invoicing management
6
Reporting
8
9.3
Forecasting
8
Pipeline visualization
10
Customizable reports
10
8.3
Custom fields
10
Custom objects
10
API for custom integration
5
9.0
Role-based user permissions
8
Single sign-on capability
10
6.0
Social data
6
Social engagement
6
6.5
Marketing automation
6
Compensation management
7
10.0
Mobile access
10

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