Spot Zero / HubSpot
March 16, 2023

Spot Zero / HubSpot

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot's CRM to track our deal process in America and Europe. We use it to follow up with potential customers and dealers. We use the tickets to track our service, warranty, and technical support questions.

Pros

  • Organizing deals and tickets.
  • Tracking emails.
  • Automation.
  • Personalization tokens for emails.

Cons

  • Making automation easier.
  • Association label creation.
  • N/A
HubSpot CRM is fairly easy to use and manage. HubSpot's support team is always willing to help out when needed as well which makes the process even better.
This has worked for our company! We use marketing emails to send our contacts our new product releases, and then we are able to enter those potential customers/purchases into our pipeline.
HubSpot CRM's interface has a better look and feels to it. It is easier for our coworkers to find everything.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is perfect for tracking a deal's process and making sure that coworkers are following up with deals by logging each interaction with the customer.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
10
Interaction tracking
9
10.0
Case management
10
Call center management
10
Help desk management
10
9.5
Lead management
10
Email marketing
9
8.0
Task management
10
Billing and invoicing management
7
Reporting
7
8.3
Forecasting
7
Pipeline visualization
10
Customizable reports
8
7.0
Custom fields
7
Custom objects
7
API for custom integration
7
10.0
Role-based user permissions
10
Single sign-on capability
10
9.5
Social data
9
Social engagement
10
9.0
Marketing automation
10
Compensation management
8
8.0
Mobile access
8

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