HubSpot CRM 9/10
Updated October 21, 2024

HubSpot CRM 9/10

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM for marketing purposes - social channel posting, email marketing, lead management, etc.

Pros

  • Calendar facility is effective for my needs
  • Lead management is great
  • Content creation is made easy

Cons

  • Integration with LinkedIn has faltered in the last few months and links on posts do not publish so I have to go to LinkedIn itself, delete the post and redo it through LinkedIn with the link.
  • Helped secure leads using lead management
  • Helped secure leads using email marketing
Extremely easy to use, easily navigated interface, everything is clearly placed so it's not hard to figure out where you need to go for your use.
HubSpot CRM has allowed our marketing and sales teams to liaise using the same database without having to constantly call one another and be in meetings, thus saving us a lot of time.
We started using monday.com in response to our problem with failing link integration on social posting. I love the features of HubSpot CRM for social posting in particular and email marketing so it's just a shame the links don't work. I enjoy combining HubSpot CRM and monday.com for a well balanced marketing management system.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

No

Integrated links in social posts don't work when published through HubSpot CRM anymore and this is extremely problematic for me and my team. I end up having to duplicate the work, deleting the HubSpot post and redoing it.

This is my only gripe with HubSpot CRM, it's a great system that supports our team with lead management and content planning.

HubSpot CRM Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
9
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Social data
10
Social engagement
10
Marketing automation
6
Compensation management
Not Rated
Mobile access
10

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