Review of HubSpot CRM (Small Company)
February 13, 2024

Review of HubSpot CRM (Small Company)

Ryan Trainor | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use the Hubspot CRM to automate our email marketing, track deals, identify qualified leads, and ultimately build the pipeline.

Our problem was the sales team would send out our emails manually, limiting the number of contacts and touchpoints we could hit per day. HubSpot CRM now allows us to hundreds (if not thousands) a day with a few clicks. In terms of scope: We are a small but growing company, so the upgrade happened at the right time.
  • Organization of deals in the pipeline
  • Email automation
  • Identifying qualified leads
  • Contact database storage
  • More features available in the mid-tier of pricing
  • More accurate tracking of sales document activity
  • It experiences outages on occasion, although that's simply tech sometimes.
  • Saves time for the sales team
  • Increased number of email touchpoints per month
  • Easier organization of deals
This is the only one we've used because it's so straightforward.
The only CRM we have ever used is HubSpot CRM.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

It's well suited, at least in our case, for sending out email marketing sequences and tracking leads. We also use it to track and close deals. It is less appropriate for creating individualized messages with specific talking points in them that relate to one specific contact. For that, I'd recommend usual email.

HubSpot CRM Feature Ratings

Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
8
Case management
10
Call center management
10
Help desk management
10
Lead management
9
Email marketing
10
Task management
9
Reporting
9
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Role-based user permissions
7
Not Rated