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DEEPLY Regret Migrating to HubSpot - DON'T!
February 09, 2024

DEEPLY Regret Migrating to HubSpot - DON'T!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We migrated to HubSpot from Active Campaign under the impression it was more robust and could offer greater integrations. Wrong. So wrong.
  • Waste of money
  • Waste of time
  • Poor email marketing delivery
For functionality and efficiency, I would highly recommend Active Campaign over HubSpot, especially considering the price point.

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

No

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

No

My team and I have had a range of issues - everything from getting a simple email formatted correctly, to DNS records not coded correctly, to embed codes also not integrating correctly on our website, and most of all - the turnaround time from submitting a ticket to getting resolution takes a week or more with repeated meetings. Waste of money, time, and efficiency. The product is highly flawed. I strongly recommend other alternatives.

HubSpot CRM Feature Ratings

5.8
Customer data management / contact management
7
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
1
Quote & order management
Not Rated
Interaction tracking
7
1.3
Case management
1
Call center management
2
Help desk management
1
4.5
Lead management
7
Email marketing
2
3.0
Task management
4
Billing and invoicing management
Not Rated
Reporting
2
2.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
2
4.3
Custom fields
5
Custom objects
5
API for custom integration
3
5.0
Role-based user permissions
5
Single sign-on capability
5
3.0
Social data
3
Social engagement
3
1.0
Marketing automation
1
Compensation management
Not Rated
4.0
Mobile access
4