HubSpot is the best CRM we have found
June 26, 2025

HubSpot is the best CRM we have found

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM allows multiple teams in our organization to track clients from start to finish. This helps our Sales team hand deals off to our Implementation and Customer Success teams and helps keep everyone aligned. We can also look back at notes that help when a customer reaches out in Support later on.

Pros

  • Tracks clients through multiple stages
  • Helps automate communications with clients
  • Keeps our teams aligned and in the know

Cons

  • Sometimes the search yields incorrect results
  • HubSpot CRM's reporting has helped us forecast and budget for the future and make a case for budgeting hiring resources
HubSpot CRM is highly customizable and useful for us in our business. The only reason I've rated it lower is because the search feature is sometimes less than helpful and it periodically goes down, which disrupts our business.
We liked the automated marketing that is available in HubSpot CRM compared to other products. It's also very easy to create reporting and view pipelines for different teams.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

We really like HubSpot CRM and haven't yet been able to find an application that does what it does better. The search is sometimes not the best and could be improved to search more fields or return more intuitive results. Infrequently, the app will go down, as any can, and because it is so useful to our team, that downtime is pretty impactful.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
9
Workflow management
9
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
9.0
Case management
9
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
Not Rated
Email marketing
10
9.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
8
9.0
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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