Easy to use and so many great features!
December 11, 2024

Easy to use and so many great features!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales Hub

We use HubSpot Sales HUB in combination with HubSpot Marketing Hub as our main CRM for our customers and leads. For starters, we have HubSpot Sales HUB tied to our social media ads, our live chat, google ads, forms, etc so all of our lead information will be auto added into HubSpot Sales HUB. We can then use HubSpot Sales HUB sales HUB to send emails, keep track of where leads are coming from, see the email open rate, schedule calls with the customers, add notes, see what they are interested in, create workflows, and so much more.

Pros

  • Easy to use
  • Easy to keep track of lead information
  • Easy to schedule meetings/ calls with leads/ customers
  • Easy to run reports
  • Easy to create workflows
  • Easy to import contacts
  • Live chat is fast to respond

Cons

  • The sequences are confusing to use
  • Sometimes the live chat just sends an article instead of directly helping you
  • When it comes to actual sales numbers, not the best. But is great for seeing things like email open rate
  • This has helped us to knock out about 30% of our dead database by easily removing unsubscribers, low interaction, bad emails, etc.
  • We have significantly improved our open rate of emails by seeing what subject lines perform better than others with A/B testing.
  • We have significantly improved our sales by seeing what types of emails perform better than others with A/B testing.
I give HubSpot Sales HUB's useability a 9 because I think HubSpot Sales HUB has SO many great features and it is very simple/ easy to use. Like mentioned on previous question, it is great for keeping track of lead information, keeping track of customer information, keeping track of where leads are coming from, seeing email stats like the email open rate, scheduling calls with the customers/leads, add notes, see what they are interested in, create workflows, etc. However, HubSpot Sales HUB has so many layers to it that we are just at a basic level and it can do so much more and we are learning.
I think HubSpot Sales HUB stacks up against Salesforce because HubSpot Sales HUB is much simpler to use. HubSpot Sales HUB is better for keeping track of lead information because it is easier to see everything in one place. HubSpot Sales HUB also keeps track of where leads are coming from and can see email stats like the email open rate and Salesforce does not. The workflows on HubSpot Sales HUB are also easier to use. Now however, we do also use Salesforce and it is better for other things like order entry, sales commissions, dealer information, etc. I like both in their own ways but HubSpot Sales HUB is more user friendly.

Do you think HubSpot Sales Hub delivers good value for the price?

Yes

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

Yes

Would you buy HubSpot Sales Hub again?

Yes

I rated HubSpot Sales HUB a 9 because I think HubSpot Sales HUB is great for keeping track of lead information, keeping track of customer information, keeping track of where leads are coming from, seeing email stats like the email open rate, scheduling calls with the customers/leads, add notes, see what they are interested in, create workflows, etc. I think HubSpot Sales HUB is not very easy to create sequences but you could always just use workflows like we do because of the sequence complication. I also think they have great customer service, they do reply fast but sometimes they just send you articles and sometimes they will actual go into the project you are working on and help.

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