Easy to use and so many great features!
December 11, 2024
Easy to use and so many great features!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot Sales Hub
We use HubSpot Sales HUB in combination with HubSpot Marketing Hub as our main CRM for our customers and leads. For starters, we have HubSpot Sales HUB tied to our social media ads, our live chat, google ads, forms, etc so all of our lead information will be auto added into HubSpot Sales HUB. We can then use HubSpot Sales HUB sales HUB to send emails, keep track of where leads are coming from, see the email open rate, schedule calls with the customers, add notes, see what they are interested in, create workflows, and so much more.
Pros
- Easy to use
- Easy to keep track of lead information
- Easy to schedule meetings/ calls with leads/ customers
- Easy to run reports
- Easy to create workflows
- Easy to import contacts
- Live chat is fast to respond
Cons
- The sequences are confusing to use
- Sometimes the live chat just sends an article instead of directly helping you
- When it comes to actual sales numbers, not the best. But is great for seeing things like email open rate
- This has helped us to knock out about 30% of our dead database by easily removing unsubscribers, low interaction, bad emails, etc.
- We have significantly improved our open rate of emails by seeing what subject lines perform better than others with A/B testing.
- We have significantly improved our sales by seeing what types of emails perform better than others with A/B testing.
I think HubSpot Sales HUB stacks up against Salesforce because HubSpot Sales HUB is much simpler to use. HubSpot Sales HUB is better for keeping track of lead information because it is easier to see everything in one place. HubSpot Sales HUB also keeps track of where leads are coming from and can see email stats like the email open rate and Salesforce does not. The workflows on HubSpot Sales HUB are also easier to use. Now however, we do also use Salesforce and it is better for other things like order entry, sales commissions, dealer information, etc. I like both in their own ways but HubSpot Sales HUB is more user friendly.
Do you think HubSpot Sales Hub delivers good value for the price?
Yes
Are you happy with HubSpot Sales Hub's feature set?
Yes
Did HubSpot Sales Hub live up to sales and marketing promises?
Yes
Did implementation of HubSpot Sales Hub go as expected?
Yes
Would you buy HubSpot Sales Hub again?
Yes
Comments
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