Highly Recommend!
July 26, 2024

Highly Recommend!

Sagar Lakhani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Time and Attendance

Overall Satisfaction with isolved

Insulation Supply Company utilizes isolved primary for payroll processing, time & attendance, time tracking, attendance monitoring, reporting, and tax compliance. The product addresses these critical business needs. We use isolved on a daily basis and payroll is processed on a weekly basis. iSolved provides a dedicated customer service representative, who I can contact if I have any questions and when appropriate.

Pros

  • Excellent Customer Service (Dedicated Support Representative)
  • Functionality (Ease of Use)
  • Time & Attendance (Time Tracking and Attendance Monitoring) is easy

Cons

  • There should be more frequent system updates
  • isolved can go down a few more times that we would like
  • Some compliance updates need to have been explained to customers ahead of time
  • Positive impact on ROI
  • Less time spent due to reduced errors
  • Employee satisfaction has increased
  • Perception of the company increased
We receive a dedicated customer service support representative as an isolved client. The representative is available for assistance during normal business hours. The representative can address a variety of issues, including but not limited to: payroll processing, time & attendance, tax reporting, and wage & hour compliance. Many payroll companies do not offer a dedicated support representative.
The customer service support level is vastly superior to that of ADP Workforce Now. The payroll reporting functionality is much more robust on ADP Workforce Now's end than that of isolved. isolved is easier to use for both the payroll practitioner and the employees than that of ADP Workforce Now.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

isolved is well suited for payroll processing, time and attendance (time tracking for employees and administrators; attendance monitoring for administrators), and payroll reports (summary, register, 401(k), invoice, retirement report, labor allocation summary, and tax compliance). iSolved is less appropriate in situations where payroll is not the critical job function.

isolved Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
9.0
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
8.0
New hire portal
8
Manager tracking tools
8
7.8
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
8
Performance tracking
9
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

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