IT Glue eases documentation worries
February 02, 2019

IT Glue eases documentation worries

William Pote | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IT Glue

We use IT Glue in almost every aspect of our business. From managing client documentation to writing SOPs for how we communicate to prospects. It really has given us a centralized repository to manage our business within. Since upgrading to the enterprise license, we've been able to save even more time because of the API integrations with all of the tools that we use.


  • It works consistently
  • They are innovating regularly
  • Good consolidation of information


  • Development could happen faster
  • It's occasionally (very occasionally) flakey
  • Forced documentation
  • I love the gamification of documentation as it tracks points for everything updated/added/etc
  • Remember that software won't solve a people problem, so don't expect IT Glue to fix all of your problems.
We used SharePoint for quite a while and then moved to IT Glue. Then IT Boost came out, and I wanted to like it but it was super flakey and had some security issues. Overall IT Glue has kind of a sucky sales department, but otherwise, it's a solid product that I would recommend to colleagues.
I'm not sure how much there is to say other than that IT Glue loads fast and works very well. It's pretty cut and dry it works very well.
IT Glue is very user-friendly and allows the team to onboard quickly. It does require some training, but it's honestly pretty straightforward.
Almost everything is quick and well documented. We were able to get this integrated with the entire CW suite along with Office 365 and our scripting tools.
It really helps provide structure around your documentation that can be lacking when using other tools. In my opinion, it's especially well suited if you have two or more people in your shop. It allows you to tag information, which makes it easy to find and build public documents you can share out to your clients.


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