Overall Satisfaction with IT Glue
We use IT Glue in almost every aspect of our business. From managing client documentation to writing SOPs for how we communicate to prospects. It really has given us a centralized repository to manage our business within. Since upgrading to the enterprise license, we've been able to save even more time because of the API integrations with all of the tools that we use.
- It works consistently
- They are innovating regularly
- Good consolidation of information
- Development could happen faster
- It's occasionally (very occasionally) flakey
- Forced documentation
- I love the gamification of documentation as it tracks points for everything updated/added/etc
- Remember that software won't solve a people problem, so don't expect IT Glue to fix all of your problems.
We used SharePoint for quite a while and then moved to IT Glue. Then IT Boost came out, and I wanted to like it but it was super flakey and had some security issues. Overall IT Glue has kind of a sucky sales department, but otherwise, it's a solid product that I would recommend to colleagues.