Item: GoTo Connect
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We have a Sales Team and we configured every single line on different dial-up plans, they work great and we've been able to organize the call flow in a better way based on what used. Recommended 100%.

Pros and Cons

Dial Plans. A HUGE amount of options to choose, very good options and you can do pretty much everything you want with the call flow and ring groups.
GoToConnect web. Helps a lot to set extensions in places that we don't have phones. Perfect for warehouses or deposits.
GoToConnect phone app. It helps me keep connected with all my team with no need to be at the office. They can contact me everywhere at any time.

Phone presence. I don't like the idea of using 2 lines to have the "presence" mode active, I wish I could check what my workers are doing and why they're not answering some calls.
Customizable ring groups. Not all ring groups should ring in the same way. We should have an option like adding 1 extension at a time but keep ringing on the last one. Random ringing, etc.

Return on Investment

Positive. More efficiency when answering calls
Amazing audio quality. HD all the time, perfect.

Usability

I'm very satisfied with what you offer, I would, with no doubt, get this company on every phone platform that we will need.

Support Rating

Sometimes they seem like they don't know what I'm talking about, so they take excessive 10 -15 min to read or to get informed. But after that, solutions are pretty effective. Also, we've never had any "hard" issue.

Other Software Used

SugarCRM, Streak, Hiver, Skype, LastPass for Business

Likelihood to Recommend

It's perfect for almost every company. I would like to say that this host is very good and it gives us all the features that we need. There's always room for improvement, but so far, so good.

A very good VoIP host. Recommended 100 times.

Overall Satisfaction with GoToConnect (formerly Jive)