KnowBe4-Security Awareness for Everyone!
Updated July 25, 2023

KnowBe4-Security Awareness for Everyone!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 is used by the entire company. We use it to promote security awareness, for regular phishing campaigns and for training modules.
  • Very configurable phishing campaigns.
  • Good security/training modules.
  • Integration with AD/O365.
  • Reports could be better.
  • I wish the phishing campaign could be just a little more flexible on scheduling.
  • We went from 26% of our users clicking on simulated phishing emails to approx 5%. That's a GREAT improvement!
Cyren seemed like they would be good, unfortunately they went out of business so I'll never know if we could have used them.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


TBH the training content has not been used much except for initial training and for remedial training when/if people click on phishing emails. We do, however, plan on implementing a quarterly security newsletter and we will plan on using the training videos from KnowBe4 for that.
We sync our AD with KnowBe4 to create groups within KnowBe4 for the phishing campaigns.
The phish-prone percentages are the most important metric for us.
Everyone needs some sort of security awareness program, no matter how big or small you are. KnowBe4 is a great service for that. The phishing campaigns are one of the best around and whenever I go to security conferences 1. they always recommend you run regular phishing campaigns for your users and 2. KnowBe4 is almost always one of the services they suggest.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Not Rated
Industry-Specific Security Training
Not Rated
Individualized Security Training Plans
Not Rated
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Not Rated
Role-based user permissions
Single sign-on capability

KnowBe4 Security Awareness Training New Features

They AD provision for users has made onboarding/user provisioning very easy. Also use the SSO integration which is great so there is one less password for user to have to put in.
I'm not aware of this personalization but would like to find out.
They do have a lot of training modules which are good. But as most things it seems the best ones are reserved for the people on the highest level of subscription (diamond)
I do and I think it's great. Employees are now able to get immediate feedback on the disposition of emails they submit.

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Other
Recommendation of peers and other security professionals.
I don't think I would, KnowBe4 seems to be at the top of their game for this sort of thing.

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
NO, we just have standard support.
During our evaluation of PhishER the teams was great about answering all my questions in a timely manner.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Technical support not required
Quick to learn
Feel confident using
  • Navigating/knowing what module are assigned to you is pretty easy
  • taking the modules themselves is easy as well
  • Nothing that i can think of