Information Security Approved
Updated October 12, 2022

Information Security Approved

Annette Fontana | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

I am the Information Security Training and awareness rep for my business, In 2021, we implemented KnowBe4 Training in both our branch and home office environments. It has been a huge success. When this started our more reluctant staff members were annoyed that this had to occurred - now they cannot wait for the campaigns to be released! Thank you Know Be4 for your amazing modules, quizzes and webinars.
  • Subject clarity and readability is prime.
  • Customizes well to our environment.
  • Excellent Customer Service.
  • Accommodating to our unique environment.
  • Access to the reporting metrics could be more easily accessible.
  • More simplified steps with regard to administrative control would be nice.
  • Brandability is a bit restrictive.
  • We have been able to develop a concise program for out reps and home office staff.
  • Customer Service is one of the best.
  • A large variety of training and awareness has made launching our program easy.
Can't say - we went for the best!

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


When we started our Information Security Training and awareness courses for my business in 2021, our more reluctant staff members were annoyed that this had to occur - now they cannot wait for the campaigns to be released! It has turned the mindset of staff around significantly. Thank you Know Be4 for your amazing modules, quizzes and webinars.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability

KnowBe4 Security Awareness Training New Features

I would like to see a more delineated breakdown, with more scorable testing.

Using KnowBe4 Security Awareness Training

145 - Finance, Compliance Communications, Marketing, Sales, Business services, Technology, Information Security, Sales, help desk
2 - information security
  • awareness of info sec topics
  • education on info sec topics
  • training of info sec topics
  • promotion of programs for the business
  • CE for Advisors/BDs
  • branch/field education
iKB4 is one of the best programs out there

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
incorporate it to include Compliance Requirements

KnowBe4 Security Awareness Training Implementation

KnowBe4 Security Awareness Training Training

  • Online training
  • in-person training
Again - Tim Cresci is the best
it was also headed by Tim Cresci

Configuring KnowBe4 Security Awareness Training

Perhaps with specific trainings based on state reg, it would be beneficial
No - there is no facility to customize the interface
No - the product does not support adding custom code

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
when a technical issue is resolved in less than one hour, that is exceptional. I as and admin could not access a specific training. they quickly discovered that out IT have not updated the KB4 tech team as to a upgrade which had been performed internally. they not only discovered the glitch but were actually able to have me notified of any future upgrades automatically on both sides.
could use CE Compliance training courses in order to better distribute to our broker dealer/advisor colleagues

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • downloading report metrics on status and scoring
  • selecting items for modules/banks

KnowBe4 Security Awareness Training Reliability

not much to be flexible in our organization
24/7 access with little change...
seamless performance