Feature rich and cost effective - we migrated and never considered moving back
Updated March 08, 2024

Feature rich and cost effective - we migrated and never considered moving back

Mauricio Alegretti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

We use Mattermost at Ortiz Gaming / IGS as the main communicator for all teams, integrating the offices in Sao Paulo, Mexico City, and the Philippines. We have previously used other solutions and chat services, but they were in some cases expensive for the number of users we have, or inefficient. We have migrated to Mattermost in the middle of the Covid pandemics, and we are very happy with the results so far.
  • Communication.
  • Ease of use.
  • User experience.
  • Fast performance.
  • Multiple devices support.
  • More plugins in the ecossystem.
  • Improve the search functionality (for example, including text in images).
  • Improve the message formatting tools during composition.
  • 250 dollars/month cost reduction from the previous communication platform.
  • 75% reduction on the overall volume of emails in the organization.
We use the self-hosted community version in our organization and feel very confident with the fact that we have access to the source code. Before moving to Mattermost, we first had invested in a communication platform that was acquired by a competitor and discontinued, which brought many problems; and then a closed-source service that kept raising its cost to a point where it was not cost-effective for us anymore. Mattermost solved both problems.
The API is very well documented, and there are many plugins and integrations that are open source, which gives a great background for starting to develop our own integrations and plugins. Besides all that, there are plugins available for almost all well-known DevOps and CI/CD tools, which also accelerated our implementation and integration time.
Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.

Do you think Mattermost delivers good value for the price?


Are you happy with Mattermost's feature set?


Did Mattermost live up to sales and marketing promises?


Did implementation of Mattermost go as expected?


Would you buy Mattermost again?


- Companies where the option is to have an on-premises server, running the community edition.
- Companies that want to have the access to the service source code.
- Companies that need a cost-effective communication platform for many users.

Mattermost Feature Ratings

Task Management
Mobile Access
Integrates with Gmail and Google Hangouts
Video files
Audio files
Access control
Advanced security features
Integrates with Google Drive
Device sync

Evaluating Mattermost and Competitors

Yes - It replace Slack, and the main reason for the substitution was cost reduction. We are happy with the change, as in terms of the features we need they are all covered.
  • Integration with Other Systems
  • Ease of Use
Transitioning from Slack to Mattermost within our organization was primarily driven by Mattermost's robust API compatibility for integrations. With a substantial volume of webhook calls necessary for notifications across our systems, Mattermost provided the perfect solution with its seamless integration capabilities. The ability to seamlessly integrate with existing systems via APIs ensured a smooth transition without disrupting our workflow. This compatibility not only enhanced our communication processes but also streamlined our operations, making Mattermost the ideal choice for our organization's needs.
Looking back, we can't help but wish we had made the decision sooner. Mattermost has unequivocally proven to be the right choice for our communication platform. In hindsight, we realize we spent too much time worrying about the potential impact of transitioning rather than focusing on the substantial benefits it would bring. If we were to revisit our evaluation and selection process, we would prioritize a more proactive approach, recognizing the value of embracing change rather than hesitating due to fear of transition.