Great Software with Great Functionality
We use it primarily for a cross-platform chat solution. It is an alternative to group texts and long email chains.
Starting at $0 per month per user
View PricingOverview
What is Mattermost?
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Recent Reviews
How Mattermost Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Chat (31)9.898%
- Discussions (29)9.494%
- Mobile Access (28)8.686%
- Notifications (31)8.585%
Reviewer Pros & Cons
Pricing
Free Self-Hosted
$0
On Premise
per month per user
Professional
$10
On Premise
per month per user
Enterprise
Contact Us
On Premise
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Mattermost?
Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.
Mattermost Features
Project Management Features
- Supported: Task Management
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Outlook
Mattermost Screenshots
Mattermost Video
Mattermost Integrations
Mattermost Competitors
Mattermost Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
Mattermost Downloadables
- The Guide to Developer Productivity is based on the findings of a survey of over 300 developers, as well as an assessment of the software development landscape to uncover key trends, points of interest, and challenges facing developer teams in 2022.
- Mattermost offers a purpose-built collaboration platform designed for development workflows. Their platform helps teams plan, organize, and run software development projects, while integrating with communication and collaboration tools.
Frequently Asked Questions
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Mattermost starts at $0.
Reviewers rate Chat highest, with a score of 9.8.
The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).
Mattermost Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
Compare with
Reviews and Ratings
(63)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
We use Mattermost at Ortiz Gaming / IGS as the main communicator for all teams, integrating the offices in Sao Paulo, Mexico City, and the Philippines. We have previously used other solutions and chat services, but they were in some cases expensive for the number of users we have, or inefficient. We have migrated to Mattermost in the middle of the Covid pandemics, and we are very happy with the results so far.
- Communication.
- Ease of use.
- User experience.
- Fast performance.
- Multiple devices support.
- More plugins in the ecossystem.
- Improve the search functionality (for example, including text in images).
- Improve the message formatting tools during composition.
60%
6.0
92%
9.2
88.33333333333334%
8.8
- 250 dollars/month cost reduction from the previous communication platform.
- 75% reduction on the overall volume of emails in the organization.
We use the self-hosted community version in our organization and feel very confident with the fact that we have access to the source code. Before moving to Mattermost, we first had invested in a communication platform that was acquired by a competitor and discontinued, which brought many problems; and then a closed-source service that kept raising its cost to a point where it was not cost-effective for us anymore. Mattermost solved both problems.
Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Yes
It replace Slack, and the main reason for the substitution was cost reduction. We are happy with the change, as in terms of the features we need they are all covered.
- Integration with Other Systems
- Ease of Use
Transitioning from Slack to Mattermost within our organization was primarily driven by Mattermost's robust API compatibility for integrations. With a substantial volume of webhook calls necessary for notifications across our systems, Mattermost provided the perfect solution with its seamless integration capabilities. The ability to seamlessly integrate with existing systems via APIs ensured a smooth transition without disrupting our workflow. This compatibility not only enhanced our communication processes but also streamlined our operations, making Mattermost the ideal choice for our organization's needs.
Looking back, we can't help but wish we had made the decision sooner. Mattermost has unequivocally proven to be the right choice for our communication platform. In hindsight, we realize we spent too much time worrying about the potential impact of transitioning rather than focusing on the substantial benefits it would bring. If we were to revisit our evaluation and selection process, we would prioritize a more proactive approach, recognizing the value of embracing change rather than hesitating due to fear of transition.
March 06, 2024
Mattermost makes a solid free, open-source solution
Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
- Slack-like collaboration
- A wide variety of plugins
- Somewhat random selection of features that require a paid version
- The usefulness of some integrations is questionable
75%
7.5
93.33333333333334%
9.3
60%
6.0
- It has allowed us to implement videoconferencing between our offices very simply and cheaply.
- Some non-technical users have expressed frustration with trying to use more complex features, requiring more IT intervention.
We have not modified the code
- Slack and Microsoft Teams
Mattermost is very similar to Slack and has the advantage (in our case) of being entirely on-premises, and entirely free. The feature set is similar, and it has filled the original need that Slack was suggested as a solution for very well. Teams is potentially a better choice for groups whose Microsoft licensing already includes it, or who want the range of direct integration with other Microsoft products.
50
IT
- IT collaboration
- None
- It is already being replaced by another product, so none
No
- Other
Free and available immediately
If we had time available, we might look for more complete or compatible options
No
No
No
- Chat
- Video meeting
March 04, 2024
Mattermost really matters for us
We are starting to use Mattermost along with Slack for cross team and cross organization communication.
- Good usability
- Good with our project management and workflows
- Good tool for the Enterpise
- Need more integrations from other products with Mattermost
77.14285714285714%
7.7
71.25%
7.1
50%
5.0
- Increased collaboration
- More responsive to operational issues
- Better integrations with other monitoring tools
We have not modified the source code.
Kind of a different space - more power than what you get with Google messaging.
2000
The users of Mattermost primarily are involved with building product. This includes heads of engineering, product managers, project managers, software developers, QA, devops, releases engineering, performance engineering, quality management, technical documentation writers, system admins, database admins and many more.
5
The people who support Mattermost are primarily IT and leaders within product teams.
- collaborating
- sharing ideas
- communicating status
- there is nothing so far that has been unexpected
- we primarily plan to use it for product collaborating
- in the future it may be used with integrating with products that we use for building product.
No
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
this is a product for users - it had to be something that our product people would actually use.
I don't have ideas on how we would change our evaluation process.
- Implemented in-house
Change management was minimal
- none
I am not sure.
I don't have anything here.
- easy for messaging
- create groups
- I don't have anything
January 19, 2024
Mattermost is a great tool for small, shifting freelance teams
Mattermost is used by my company as a cost-effective alternative to other collaboration platforms. It allows us to effectively delineate our different projects and ongoing discussions, and add external users as needed to collaborate on specific projects without exposing them to other business discussions and unrelated projects. We have installed the self-managed version on our own server and have not leveraged the paid enterprise support.
- User management
- Discussion delineation (channels)
- Multi-platform support
- Easy installation and maintenance
- Notifications - buggy on iOS and macOS
- Embedded media integration - some attachments only download, or don't display/navigate well inside the app
- Integrations with email and calendar would be nice if native to the app
45%
4.5
92%
9.2
96.66666666666666%
9.7
- Low operations costs
- Flexible user access controls minimizes onboarding time
- Regular manual back-end maintenance required
While we have not modified the Mattermost software package in any way, we do have it deployed on our own cloud server, which has allowed for cost savings and direct integration with our existing technical infrastructure. This allows us to manage and apply security updates in an aligned way with our other technical infrastructure, and allows us to quickly address and mitigate potential vulnerabilities or incidents if they should occur. We have found the manual Mattermost installation to be robust and flexible.
- Slack and Microsoft Teams
Mattermost provides a familiar user interface, fast performance, and a complete set of user collaboration tools and features - it stands out by providing a self-managed installation option for better integration with existing IT assets and more control over data storage. We love Mattermost because it works perfectly for our company structure (freelance resource collaboration on projects) and we know our data is safe and exportable.
2
All company employees are using Mattermost, with flexibility to add freelance workers as needed to specific projects. We appreciate that Mattermost can scale to meet our needs, while being a cost-effective solution for our business between projects when our resource count is low. Our core staff fundamentally represents leadership and sales, as well as technical direction.
1
Currently I (technical director) support our installation of Mattermost on a cloud server. This allows us to maintain a low monthly cost for the service, and is balanced with only moderate needs to maintain security and other software updates on the server. Now that Mattermost is built into the Ubuntu app repository, it's extremely simple to set up and maintain a Mattermost installation with only minimal experience working with a Linux command line.
- Business Development & Collaboration
- Project Communication
- Sharing resources, establishing a repository of business and project information
- Searchable repository of vendors and solution providers
- Scaling to include external project resources
- Voice and video communication with coworkers
No
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
We wanted a chat/media collaboration tool that would scale up and down with our small business, that would be easy to maintain in the long-term, and that would complement our other technology platforms. Mattermost was chosen after trying several low-cost solutions due to it's robust feature set and ease of setup and maintenance.
Special attention would be given to notifications and how effectively the app displays them. When business is slow and employees aren't necessarily checking Mattermost daily as part of their routine, it's critical that notifications clearly come through to prompt them to open the app. We have had some challenges with notifications not coming through, and the surprise of checking in on the app only to discover that you've missed important call-outs.