Mattermost makes a solid free, open-source solution
Updated March 06, 2024

Mattermost makes a solid free, open-source solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options

Pros

  • Slack-like collaboration
  • A wide variety of plugins

Cons

  • Somewhat random selection of features that require a paid version
  • The usefulness of some integrations is questionable
  • It has allowed us to implement videoconferencing between our offices very simply and cheaply.
  • Some non-technical users have expressed frustration with trying to use more complex features, requiring more IT intervention.
We have not modified the code
The integration options can be less than intuitive
Mattermost is very similar to Slack and has the advantage (in our case) of being entirely on-premises, and entirely free. The feature set is similar, and it has filled the original need that Slack was suggested as a solution for very well. Teams is potentially a better choice for groups whose Microsoft licensing already includes it, or who want the range of direct integration with other Microsoft products.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

Yes

Would you buy Mattermost again?

Yes

Mattermost is perfect for teams that want to take advantage of what Slack offers without incurring the cost or opening up the security risks of a cloud-based collaboration platform. It is perhaps less than ideal for users who are very non-technical or who want a lot of features in a plug-and-play package.

Mattermost Feature Ratings

Mobile Access
7
Search
8
Chat
10
Notifications
9
Discussions
9
Document collaboration
6

Using Mattermost

  • It is already being replaced by another product, so none
Already replaced product

Evaluating Mattermost and Competitors

  • Other
Free and available immediately
If we had time available, we might look for more complete or compatible options

Mattermost Support

Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.

Using Mattermost

It is functional and useful, but difficulty of integration with other systems make it more difficult to use than competitors
ProsCons
Well integrated
Consistent
Feel confident using
Unnecessarily complex
Requires technical support
Slow to learn
  • Video meeting

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