Mattermost makes a solid free, open-source solution
February 21, 2020

Mattermost makes a solid free, open-source solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mattermost

Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
  • Slack-like collaboration
  • A wide variety of plugins
  • Somewhat random selection of features that require a paid version
  • The usefulness of some integrations is questionable
  • It has allowed us to implement videoconferencing between our offices very simply and cheaply.
  • Some non-technical users have expressed frustration with trying to use more complex features, requiring more IT intervention.
  • Mattermost is very similar to Slack and has the advantage (in our case) of being entirely on-premises, and entirely free. The feature set is similar, and it has filled the original need that Slack was suggested as a solution for very well.
  • Teams is potentially a better choice for groups whose Microsoft licensing already includes it, or who want the range of direct integration with other Microsoft products.
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

Yes

Would you buy Mattermost again?

Yes

Mattermost is perfect for teams that want to take advantage of what Slack offers without incurring the cost or opening up the security risks of a cloud-based collaboration platform. It is perhaps less than ideal for users who are very non-technical or who want a lot of features in a plug-and-play package.

Mattermost Feature Ratings

Mobile Access
7
Search
8
Chat
10
Notifications
9
Discussions
9
Document collaboration
6