Microsoft Teams needs a serious UI/UX overhaul, and for now there are better options out there
Updated June 17, 2021

Microsoft Teams needs a serious UI/UX overhaul, and for now there are better options out there

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Teams

Microsoft Teams is being used by various departments throughout our organization to coordinate team work and specific projects. We use it as a central repository for documents related to a team or project. We also sometimes use the discussion feature to communicate within our teams. Occasionally some of our teams will conduct Teams Meetings in lieu of Skype or WebEx meetings. Not everyone in the organization uses it, and some departments use it much more heavily than others.
  • It allows all of the documents for a project to be stored on the cloud and updated in real time, instead of on a network drive where changes are more difficult to track.
  • It allows teams to keep their communication and project files centralized, instead of in disparate places.
  • Navigation within a document set is clunky. For example, clicking "back" never takes you back to the previous screen or one level up, like you'd expect. It takes you back to the main document set. This causes clicking in circles if you are trying to edit multiple documents in a folder.
  • Moving documents from one place to another is also clunky and not intuitive. You cannot move an entire folder, but only a single document at a time. This wastes time.
  • It has caused some confusion, as it is one more collaboration tool in an already crowded space within our organization. People at our organization have too many choices for sharing documents and team communications.
  • It has wasted a significant amount of time with people trying to figure out how to organize document sets and edit them effectively, since the interface is not intuitive.
I do not use Microsoft Teams if I can avoid it, because I can get the same type of work done in Slack, which has a much more intuitive user interface and is more modern in terms of functionality. I also use Skype for Business more regularly because it uses fewer computer resources than Teams, so it doesn't slow down my system as much.
I honestly have not used the support function for Teams much at all. The one issue I've had is when our organization implemented Duo two-factor authentication. When I tried to load Microsoft Teams, it would repeatedly send me Duo push notifications and never actually log me in. So I was forced to use the Teams web app instead of the desktop application. Our IT support team helped me with this issue but it required completely resetting my Teams account, and then the issue came back after a while. So I was not satisfied with the result. I don't know if the issue has more to do with Duo, or Teams, or our IT department's attempt at integrating the two through Active Directory, but either way it left a bad taste in my mouth.

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

No

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

No

Microsoft Teams is well suited for organizations where everyone is on board with it, and therefore all teams are using it. When you have some departments using Teams and others not using it, this leads to confusion as to where documents are stored, and access issues if someone needs to see a document but is not part of the appropriate Team. I also think there are more intuitive cloud-based file sharing systems out there. Microsoft Teams needs to work on its user interface to make it quicker and easier to organize and edit document sets.

Microsoft Teams Feature Ratings

Task Management
6
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
6
Search
3
Visual planning tools
Not Rated
Chat
5
Notifications
4
Discussions
4
Surveys
Not Rated
Internal knowledgebase
5
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
7
Versioning
4
Video files
Not Rated
Audio files
Not Rated
Document collaboration
3
Access control
4
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
6

Using Microsoft Teams

ProsCons
Technical support not required
Familiar
Do not like to use
Unnecessarily complex
Not well integrated
Slow to learn
Cumbersome
  • Adding people to a Team
  • Chatting within a Team
  • Moving and organizing documents
  • Collaborating on a document
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow.