Item: Microsoft Teams
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use Microsoft Teams as a collaboration tool for projects, teams, partners, and many other use cases that require a group of people to share information and meetings. We use it for storing files, live meetings, and video conferencing, and it is one of many collaboration tools competing for eyes in our enterprise, along with Slack, WebEx, and Skype.

Pros and Cons

Document libraries and repositories
Ability to collaborate and share information with people outside our org.

The User Interface could use a full redesign as nothing is intuitive to me natively.
The concept of multiple identities can be confusing when you are added to a team by an external org/person.

Return on Investment

It allows our users to collaborate on documents internally and externally.
It allows our users to meet with others internally and externally.

Alternatives Considered

Skype for Business (formerly Lync), Slack and Cisco Webex Meetings

Microsoft Teams was clearly modeled after Slack, which we license as well. I find both of the tools fairly confusing in user interface and navigation. As for meetings and video conferencing, it works about the same as the other offerings we have in-house but still seems to be my personal last choice. The product works, and I recommend it in general, but there is absolutely nothing to love about it.

Support Rating

I have not required the need for support for the product to date.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Other Software Used

AppGate SDP, IdentityIQ, Microsoft Intune, ServiceNow

Likelihood to Recommend

I'll reluctantly and half-heartedly recommend Microsoft Teams to anyone looking at collaboration tools for their business. It works and accomplishes the tasks it needs to do to get the job done, albeit without any niceties, extras, hidden gems or anything else of redeeming value. That said, it's not like the collaborative tool space is an exciting space currently, an innovative growth spurt in capabilities seems to be needed, in my opinion.

Microsoft Teams is OK

Overall Satisfaction with Microsoft Teams