Microsoft Teams is the best communication tool for businesses.
September 29, 2020

Microsoft Teams is the best communication tool for businesses.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

We use Microsoft Teams as our collaborative tool to allow users and teams to have constant communication with each other, whether that is in regards to projects, tasks, or schedule changes. Microsoft Teams is great in that members can share their screens and do video calls and audio as well. The quick chat feature is a great bonus when you want to quickly communicate with a colleague.

Pros

  • Screen sharing within call rooms. Great for displaying examples and visuals.
  • Quick chat is efficient in sending quick messages or confirmations with colleagues.
  • User interface is also easy to navigate around, even for beginner users.

Cons

  • An added functionality that would be beneficial would be sharing files and sending them from within the call room.
  • Other than that, there is nothing to add as Microsoft Teams really is that good!
  • Positive in that users are able to quickly get on a call and verify certain information and updates.
  • With users not in the office, it is a great tool to bring everyone on board with both video and screen sharing.
  • The ability to transcribe the meetings with the software makes it useful when needing to look back at certain statements.
Teams works so well in that it comes with being an Office 365 subscriber, so it comes for free! Added benefits include being within the Microsoft eco-system with Outlook Calendar and Exchange notifications. Microsoft Teams is constantly tailoring the software to make it more innovative and also intuitive for users to use as we move in a visualized office place.
Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.
The features that are at your fingertips in Microsoft Teams are great. From audio calls to video conferencing to chatting between users and colleagues, there are lots of other options that can also be tweaked such as automatically starting Teams when you log onto your laptop or changing your status to busy or in a meeting.

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

When users are in a meeting where drawings and visuals need to be shared, the screen share feature is great, another great feature is giving access to another person to control the mouse, even if it is on your computer! Instances, where you would like to send a quick note to a colleague in regards to a project, can easily be done from within the Teams console.

Microsoft Teams Feature Ratings

Project Management
9.4
Task Management
10
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
Not Rated
Mobile Access
10
Search
8
Visual planning tools
9
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
8.4
Versioning
Not Rated
Video files
8
Audio files
8
Document collaboration
9
Access control
9
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
8

Using Microsoft Teams

50 - Everyone in our organization utilizes Microsoft Teams, from Project Managers to Administrative Staff, it is needed in this day and age and it does help substantially when trying to get in contact with colleagues who are remote or not in the office. Teams provide so many features when utilizing the tool.
50 - Microsoft Teams is all about familiarity, once users are utilizing the tool and more familiar, is when they are much more liken to hit the ground running. Users who may not be tech-savvy may need to be walked through the first or second time but the great thing about Microsoft Teams is that it is very easy to learn.
  • Video conferencing
  • Screen sharing
  • Project follow Up
  • Chatting with colleagues.
  • Quick follow up with audio call features.
  • Using it to its max currently.
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.

Evaluating Microsoft Teams and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
Price did have a big factor, but at the same time, usability and functionality were also a big decision in our process. The fact that Microsoft Teams was so established and well-known, along with it being apart of the Office 365 system, made this choice easy but at the same time a well-made decision.
I would not change anything, it was a smooth, flawless experience!

Using Microsoft Teams

ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Video and audio Calls
  • Quick Chat
  • Scheduling calls
  • There are none I can think of.
Yes - The mobile interface is as easy as it can get. Simply install it on your mobile device and you can see the similarities with the desktop version. It is compact and all the features are accessible from the homepage. It is a great design especially for users who may not be as familiar or used to utilizing Teams.

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