Miro is a great tool if you put in the work to learn it
Updated August 16, 2023
Miro is a great tool if you put in the work to learn it
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miro
We use it for project management, brainstorming, process flow, agile prep, planning, and a tool in meetings to make them more collaborative.
- Collaboration - voting, brainstorming, idea generation
- Ease of Use for Workflows - easier than Visio for example to diagram process'
- Training and sense of community - I am attending at least weekly a Miro presentation, training class, or webinar to help me learn about the tool and figure out new and innovative ways of using the tool.
- Navigating to the Company section and applying security or updating preferences is hidden and requires several clicks.
- New User guidance from within the tool. Like providing best practices for sharing a board, organizing boards, and calling out the most popular features. The tool can be very overwhelming to start with.
- Navigating the board takes time to become accustomed to. I find myself still struggling with the difference between zooming in vs trying to move around the board.
- Miro is an expensive tool, especially if users only use it occasionally.
- Users are very happy with the tool but many don't use it every day.
We have used it for our teams located across the country.
Do you think Miro delivers good value for the price?
No
Are you happy with Miro's feature set?
Yes
Did Miro live up to sales and marketing promises?
Yes
Did implementation of Miro go as expected?
Yes
Would you buy Miro again?
Yes
Miro has more features than Microsoft Whiteboard and allows for more user customization.
Using Miro
- collaboration
- task tracking
- process documentation
- research
- presentation of large amounts of information
- process tracking
- use more for product design
- us more for project management
Evaluating Miro and Competitors
Yes - has replaced some users use of Microsoft Visio
- Cloud Solutions
- Ease of Use
We didn't want overhead on IT to implement a tool the business really wanted installed fast.
The business users had already started using the free version of Miro, which isn't ideal, we would have preferred to have a selection process and understood requirements before them self picking a tool.
Miro Implementation
- Implemented in-house
Change management was minimal
- transitioning the free users to the corporate accounts
- the free users situation was hard
- integration into teams is still not right
- integration into AD still not perfect
- lots of issues with SSO working and making that a better user experience
150 - marketing, sales, customer service, IT, engineering, connected appliance, quality, reliability
2 - We have a PRoduct owner who has this as one of their toolsets to support and a backup for that person
Miro Support
Pros | Cons |
---|---|
Knowledgeable team | Slow Resolution Poor followup Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
No, it was needed in the beginning and they offered a great account team to help us.
Our Miro rep provided an individualized training for the IT department that was very interactive and answered all of their questions on what the tool could do and how we could use it. It made IT feel special with the onboarding process.
Using Miro
Pros | Cons |
---|---|
Like to use Technical support not required | Slow to learn Feel nervous using |
- sticky notes
- process flows
- very clicky
- presenting to others
- keeping it all organized
- blank page is scary to start with
Yes - only tried it once or twice and was ok