Miro is a great tool if you put in the work to learn it
Updated August 16, 2023

Miro is a great tool if you put in the work to learn it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use it for project management, brainstorming, process flow, agile prep, planning, and a tool in meetings to make them more collaborative.
  • Collaboration - voting, brainstorming, idea generation
  • Ease of Use for Workflows - easier than Visio for example to diagram process'
  • Training and sense of community - I am attending at least weekly a Miro presentation, training class, or webinar to help me learn about the tool and figure out new and innovative ways of using the tool.
  • Navigating to the Company section and applying security or updating preferences is hidden and requires several clicks.
  • New User guidance from within the tool. Like providing best practices for sharing a board, organizing boards, and calling out the most popular features. The tool can be very overwhelming to start with.
  • Navigating the board takes time to become accustomed to. I find myself still struggling with the difference between zooming in vs trying to move around the board.
  • Miro is an expensive tool, especially if users only use it occasionally.
  • Users are very happy with the tool but many don't use it every day.
The team is very helpful and will meet with you often to make sure you are comfortable with the tool. They did an awesome training for our department that was a huge hit and really sold the tool to the team.
Very easy to integrate with applications. Your IT department may make it more difficult with their security policies, but Miro itself is great.
We have used it for our teams located across the country.

Do you think Miro delivers good value for the price?


Are you happy with Miro's feature set?


Did Miro live up to sales and marketing promises?


Did implementation of Miro go as expected?


Would you buy Miro again?


Miro has more features than Microsoft Whiteboard and allows for more user customization.
If you need a simple whiteboard tool and have Microsoft Teams I would recommend using that tool instead of Miro because there is less learning curve. Miro can do a lot and can be overwhelming to start out with. When you see the true power of Miro you are blown away by its capabilities. It isn't a tool you can just pick up, you must take the time to learn it and see other people's examples to get your mind flowing with ideas. There is an amazing community of templates though that are out there to help you get those ideas flowing.

Using Miro

  • collaboration
  • task tracking
  • process documentation
  • research
  • presentation of large amounts of information
  • process tracking
  • use more for product design
  • us more for project management
It is a good tool. The business users love it and want to use it. It is low effort to manage.

Evaluating Miro and Competitors

Yes - has replaced some users use of Microsoft Visio
  • Cloud Solutions
  • Ease of Use
We didn't want overhead on IT to implement a tool the business really wanted installed fast.
The business users had already started using the free version of Miro, which isn't ideal, we would have preferred to have a selection process and understood requirements before them self picking a tool.

Miro Implementation

Change management was minimal
  • transitioning the free users to the corporate accounts
  • the free users situation was hard
  • integration into teams is still not right
  • integration into AD still not perfect
  • lots of issues with SSO working and making that a better user experience
150 - marketing, sales, customer service, IT, engineering, connected appliance, quality, reliability
2 - We have a PRoduct owner who has this as one of their toolsets to support and a backup for that person

Miro Support

They used to be faster to respond. We have had delays now getting response and help when we need it.
Knowledgeable team
Slow Resolution
Poor followup
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No, it was needed in the beginning and they offered a great account team to help us.
Our Miro rep provided an individualized training for the IT department that was very interactive and answered all of their questions on what the tool could do and how we could use it. It made IT feel special with the onboarding process.

Using Miro

There is a learning curve, a lot of hidden shortcuts, and you need to do some training to use the tool.
Like to use
Technical support not required
Slow to learn
Feel nervous using
  • sticky notes
  • process flows
  • very clicky
  • presenting to others
  • keeping it all organized
  • blank page is scary to start with
Yes - only tried it once or twice and was ok