Frictionless Collaboration
August 23, 2022

Frictionless Collaboration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

My team works in a matrix organization, and we interface with external and internal customers on a daily basis. Most of our use cases are around the documentation and visualization of data architecture. This involves collaboration between technical users (e.g., architects, engineers, developers) and nontechnical users (e.g., business managers, product owners, account managers). When working with users of disparate technical expertise, miscommunications can arise. Miro provides an accessible, user-friendly tool to transparently and clearly document architecture and mitigate any misunderstandings. This has reduced the number of errors and incorrect documentation, thus enabling us to improve the design and development of data architecture.
  • Collaborating
  • Integration
  • Design
  • More templates
  • More built-in tips
  • More striking color palette
  • Removed access barriers between teams collaborating
  • Allowed virtual collaboration and whiteboarding in a post-pandemic world
  • Improved transparency, visibility across organizations
  • Reduced total number of Jira tickets due to false bugs
  • Reduced overall meeting time due to miscommunications and unclear discussions
  • Reduced the amount of time testing in UAT and development stages due to better transparency and visibility
It was very easy for our IT to integrate with existing collaboration tools. This made the tool very accessible, even for less tech-savvy users. There haven't been any major issues to date, so the implementation has been quite seamless. No matter where users are accessing Miro (Web, Microsoft Teams, etc.), the user experience has been very smooth.
Our IT had no issues with integration. This removed most end users from having to struggle with the more technical details around integration.
Within our company, we have a few thousand end users spread across 4 continents. Especially during the pandemic, there was a struggle to connect, collaborate, and promote inclusion across the company. With Miro, we were able to transition to a safer means of collaborating and sharing post-pandemic. It is one of the most valuable new tools to our company since we are able to work with colleagues in different time zones and regions.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

MURAL was the most similar to Miro, and we tested both products side-by-side. Most of the features were very similar between both products, and both products allowed integration with Microsoft Teams. After review from our IT department, Miro proved to be better in terms of cost, implementation, and integration. Users have been very confident using Miro after comparing it to other similar tools.
Miro is best used as a collaboration tool for whiteboarding with other individuals. Whether you're working together to document workflows, diagrams, or processes, it is easy to save work, share it with others, and allow them to contribute to existing projects. While it can be used to visualize architecture, there are better tools with functionality more suited for diagramming architecture and infrastructure.