Frictionless Collaboration

My team works in a matrix organization, and we interface with external and internal customers on a daily basis. Most of our use cases are around the documentation and visualization of data architecture. This involves collaboration between technical users (e.g., architects, engineers, developers) and nontechnical users (e.g., business managers, product owners, account managers). When working with users of disparate technical expertise, miscommunications can arise. Miro provides an accessible, user-friendly tool to transparently and clearly document architecture and mitigate any misunderstandings. This has reduced the number of errors and incorrect documentation, thus enabling us to improve the design and development of data architecture.

Within our company, we have a few thousand end users spread across 4 continents. Especially during the pandemic, there was a struggle to connect, collaborate, and promote inclusion across the company. With Miro, we were able to transition to a safer means of collaborating and sharing post-pandemic. It is one of the most valuable new tools to our company since we are able to work with colleagues in different time zones and regions.