Excellent virtual whiteboard and collaboration tool
Updated April 04, 2024

Excellent virtual whiteboard and collaboration tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro to support all our Agile activities (requirements gathering, research sessions, architecture and design discussions, PI planning, retrospectives) for more than 10 teams under an Agile Release Train (ART). We also use Miro for any discussion that requires collaboration using a "whiteboard" when we have remote participants. This can be as simple as a team-level discussion about the next outing or more involved as analyzing the results from company-wide employee-feedback surveys. This also includes workshops and other activities with global participation and collaboration.

Pros

  • Global collaboration with people who may or may not have an account
  • Unlimited canvas size
  • Organization of the content among teams and projects
  • Great user experience
  • Nice looking widgets that can be manipulated easily in the canvas to create simple and complex diagrams
  • Large library of applications

Cons

  • The autosizing of text inside the sticky note can be annoying when you have long text
  • Adding people to teams can be cumbersome if they never used Miro before
  • Provide a single place to get access to former discussions without the need to take photos/videos of a wall
  • Facilitate all discussions by increasing global participation and collaboration that is not possible without the tool
  • Enhanced productivity by providing a great user experience
The implementation of Miro across the organization was simple because it is hosted in a cloud provider and the team did not have to deal with infrastructure issues. Most of the effort was spent in assigning "admin" accounts that would manage the creation of teams and projects. All new members create their accounts and are vetted by the "admins" to decide what team(s) and project(s) they should be added.
The marketplace has many applications available that will spark your creativity by integrating your enterprise tools with Miro to improve productivity. The most common ones for us ate Jira, Confluence, Microsoft Teams. It really helps to transfer data between tools without having to jump from one to the next. It really helps with everyday activities.
There are many projects that suffered with communication and collaboration because the team members were not physically collocated. A lot of the interactions were through emails, PowerPoint slides, Excel spreadsheets, etc. Attempts to have a meeting with remote members introduced a lot of challenges by having to move a laptop camera around to provide a view of the room and closeups of the wall or whiteboard to the remote members. Now, we can easily get large groups of participants all over the world to participate and collaborate in project-related activities with very little effort.
Both Miro and MURAL have similar feature sets, but Miro was better thanks to the seamless integrations with a wide range of apps, the exporting capabilities, support for large groups and collaboration sessions, and the entire experience feeling smoother and more intuitive. However, MURAL allows facilitators to take control of participants by locking the screen for collaborators, provides a better voting system that is easier to use, and a Private mode that allows each participant to work on the MURAL privately (very useful for retrospectives and brainstorming sessions) until the private mode ends and all content becomes visible.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Miro is an excellent collaboration tool that has replaced our everyday dependency on physical "whiteboards" or clumsy replacements to support a large global team that grew during the pandemic to have even more remote members that we ever had before the pandemic. Miro enables anyone to quickly create a board and start a conversation with anyone in the world and collaborate immediately without any special setup or configuration. The access to an infinite canvas that you can zoom and pan in any way possible supports participation from many members and even multiple conversations.

Using Miro

  • Planning activities
  • Workshops and review sessions
  • Global collaboration and remote participants
  • Longevity of the boards created by the team for future reference
  • Personal whiteboard
  • Several consulting companies have been able to drive large, global workshops very effectively
  • Provide a view over time of how a plan evolved over time
  • Improve retrospective sessions participation by using fun templates
  • Integrate with other productivity tools for a seamless experience
  • Add more teams to increase collaboration
  • Create fun boards for team building activities with remote members
Miro started being used by a small group and quickly grew to become the main virtual whiteboard and collaboration tool across many teams in the company. We used to have access to both MURAL and Miro and everyone preferred to keep Miro as the tool to use for large groups and global collaboration.

Evaluating Miro and Competitors

Yes - Different teams in the organization were using both Miro and MURAL because they were introduced into the business by different people. Over time, we noticed they both had similar feature sets and decided to pick one to reduce licensing costs, onboarding confusion, and overall training because in some cases people had to use both tools at the same time to support different projects.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
The biggest factor to get Miro was existing familiarity and prior experience with the product because many people were already using the tool for a while. As we got more people to use it, we started seeing additional benefits with global participation and the better support for remote resources. The people who were already familiar with the tool helped onboard new users.
The evaluation and selection process was not the typical vendor selection because we already had several groups using the tool. We haven't had any issues with it after selecting it and implementing across the organization. However, if someone asks "why" Miro was selected, we would not have any specific evidence to show the reasons. A change would be to use the vendor selection template and put in writing all the features and scores to show it was the better option.

Using Miro

Overall, I appreciate the way that the UI is put together and the frequency in which it is changes based on User Experience and feedback. However, there is one thing that I don't like that impacts my productivity. It is the way that you select objects in the board while you click and drag the mouse over them. In many other tools I use, you can only select an object if you drag the mouse over the entire object. However, in Miro, you only need to go over a portion of the object to be selected. At the beginning, I though it would help, but I find myself selecting more than I need to when I am trying to select a smaller object inside a bigger one. I drag over the smaller objects to select them, but I end up selecting everything else on the path of the mouse. This forces me to shift-click all the undesired objects. Very annoying.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Requires technical support
  • Diagrams of any kind
  • Using frames to organize a presentation
  • Some of the AI options to auto-generate content, e.g., mind maps
  • Agile PI planning
  • User journey mapping
  • Backlog refinement and Feature grooming
  • Selecting multiple objects in the board
  • Granting access to people who do not have an active Miro account
Yes - It is very cumbersome to navigate and edit in a small screen from a phone. I can make it work, but it takes a lot of effort. I prefer to just use a computer.

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