Item: Miro
Rating: 8
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use it to journey map digital and non-digital the experiences of our client's customers predominantly. We use Miro to establish the journey, highlight opportunities, insight, and pain points. We might do this alone, as a cross-disciplinary team, or in collaboration with a client over a video call.

We also use Miro to brainstorm ideas on post-it notes and then vote on them in workshop that we conduct internally and with clients.

Lots of our clients prefer to workshop remotely, and a significant portion of the business is remote, so having a tool such as Miro enables us to collaborate. Otherwise, I do not think we would collaborate as much or as effectively.

Pros and Cons

Pros

Speeding up the process compared to using other not built for purpose tools for collaboration like PowerPoint (i.e. linking objects with arrows, or typing straight into a shape)
Enabling all workshop members to work in real time within the same document in a way that you can see what other people are doing, as if you were with them in person.
It's quite good at hiding or locking things to prevent clients/colleagues/research participants from breaking something or seeing something you don't want them to see yet

Cons

I am not sure exactly, but I often find I have trouble with the scaling of elements which contain text. They either don't scale how I want them to, or scale when I don't want it to scale
When you resize a frame, it doesn't resize the content within it, which is frustrating

Return on Investment

Improved collaboration due to it being digital and accessible remotely
Reduced costs for travel and physical things like stickers, post-its, paper, pens...
It often provides an opportunity to brainstorm and collaborate far quicker, as significantly less time is needed to prepare

Collaboration

Greatly. It means less travel is required. It has empowered us to recruit people from across the country to join the team remotely because such tools exist, meaning the quality of our team can be higher and not limited to a location. It has also facilitated collaboration with other teams within the organisation, which otherwise would have not happened or been more challening.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Alternatives Considered

FigJam and MURAL

I have not used MURAL in quite a long time, but I do believe that Miro is lot more efficient and speedy. I have only used briefly FigJam once and so I cannot comment

Other Software Used

UserZoom, Figma, Dovetail User Research, Microsoft Teams, Microsoft Powerpoint

Likelihood to Recommend

Miro is great for collaborating with clients, research participants, and colleagues. The ability to interact in real-time on a digital platform provides more opportunities to collaborate, and also to collaborate more effectively as it has all the tools you could need (which are mostly all quite slick to use). The sharing, locking, and hiding features are very effective and provide it the upper hand vs traditional post-it note workshopping.

Comments

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Miro is the place to be for collaboration