Item: Miro
Rating: 7
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

Miro has revolutionised our team's collaboration efforts with its user-friendly and visually appealing interface.

This platform seamlessly facilitates real-time collaboration, offering a dynamic space for brainstorming, ideation, and project planning. With an extensive template library and customisable frameworks, Miro adapts to various project needs, allowing us to integrate design thinking processes and agile methodologies effortlessly.

The platform's versatility is further enhanced by its integration capabilities with popular tools like Jira, providing a hub for communication and project tracking.

Pros and Cons

Pros

Seamless real-time collaboration, enabling teams to work together on projects no matter their physical location, encouraging contributions from team members.
Library of pre-built templates and customisable frameworks caters to a wide range of project needs, allowing easy transitions from brainstorming to planning, and on to implementation.
Smoothly integration with our collaboration tools such as Jira, streamlining communication and project tracking, whilst enhancing efficiency with a centralised hub for information and updates.

Cons

My biggest bugbear is moving things to the front/ back > it would be helpful to follow established design shortcuts for this rather than a clunky new one it currently uses.
Performance lag at peak times
Steep learning curve for new users

Return on Investment

Miro is particularly effective for remote teams or those working in distributed environments. Its real-time collaboration features bridge geographical gaps, enabling teams to collaborate on projects as if they were in the same room. The cost of travel expenses to get everyone together would be prohibitive.
Miro is a versatile tool that suits a wide range of collaborative scenarios, from creative endeavours to project management and educational activities. A tool for all these separate functionalities would add significant cost.

Collaboration

Supporting cross-functional collaboration by providing a centralised platform where teams can converge for discussions, decision-making, and documentation has been especially beneficial for our various teams working on different aspects of a project.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Figma, Jira Software, Craft

Likelihood to Recommend

Agile methodologies, supporting ceremonies, sprint planning, retrospectives, and backlog management, enhancing the overall agility of project development.

Project planning and management, charts, timelines, or visual project roadmaps, the platform provides a collaborative space for teams to outline and track project progress.

Resource-intensive, especially when handling large and complex boards with numerous elements. Often results in slow performance, particularly on less powerful devices (classic corporate issue) or in situations of high usage.

Using Miro

Business Processes Supported

Planning
Workshopping
Meetings structure
Feedback / Retros / Reviews

Innovative Uses

Make a boardgame as part of a teambuilding challenge
World Cup sweepstake

Future Planned Uses

Roadmapping
Customer Experience/ journey visualisation
Wireframing

Likelihood to Renew

It is a much loved tool in our organisation giving a useful space to multiple disciplines. We can collaborate in a shared space that caters to a multitude of outcomes depending on the task or project at hand. Miro is easy to use as a beginner and offers a depth of abilities for the more advanced user.

Evaluating Miro and Competitors

Products Replaced

Yes - Can't remember the name of the tool it replaced but collaboration was the main reason to look into alternatives.

Key Differentiators

Ease of Use
Other

Collaboration across teams and disciplines. As a mostly remote domain our team find it invaluable to brainstorm idea, workshop solutions, and plan work into the pipeline.

Evaluation Lessons Learned

We wouldn't. It is the right tool for our organisation.

Miro Implementation

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - I don't feel qualified to comment on this as it wasn't a factor.

Implementation Issues

Logins
Learning curve from usability changes to previous tools
Name pronunciation

Users and Roles

Research, Service Design, Product Managers, Business Analysts, Product Designers, Product Owners, Design Managers, Scrum Masters, Info Architects, IT, Engineering, Finance, Legal... the list goes on.

Support Headcount Required

5 - A deep understanding of the tool and how to troubleshoot any issues people have. All our in-house supporters are scrum masters who understand how a wide range of teams need to use Miro to assist in their goals.

Miro Support

Support Rating

I have never contacted Miro support.

Miro Customer Support Pros and Cons

Pros	Cons
None	None

Premium Support

No. The level of issues has not justified the extra cost.

Bug Resolution

Exceptional Examples of Miro Support

n/a

Using Miro

Usability

Miro is an incredibly intuitive tool for most tasks allowing beginners to pick up and get stuck in, and for advanced users to create much more details projects.
Miro loses out top marks for deviations from standard shortcuts.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None