Item: Namely
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

Our company initially implemented Namely for all employees as an HRIS tool. After slow adoption and some administrative challenges, it has since had reduced functionality, and is now only our our timesheet tracker for hourly employees. Our employees log in, clock in and out, and managers can review timesheets and make edits and add time off.

Pros and Cons

Time sheets are easily editable by managers
Time clock adds breaks automatically

The system is buggy overall. Employees have challenges getting locked out of the system, receiving errors while tracking time, etc.
My experience with calling customer service has been sub-par. Some issues I have they cannot assist with or answer, for example I inherited this system when I started at my company, and adjusting permissions/ownership was a headache.
Watch out for your contract auto-renewals! We did not cancel in time and were locked into a full year of service. They were unwilling to negotiate terms even with a 50% decline in staff due to COVID.
I don't find it to have a user-friendly interface compared to other HRIS tools I've used in the past.
Reporting capabilities are lacking.
Employee self service is lacking.

Return on Investment

Zero positive ROI, we use it as a time tracking tool that I could find for 20% of the cost elsewhere.

Alternatives Considered

BambooHR, ADP Workforce Now, Paychex Flex, TriNet and Rippling

I did not choose Namely, the previous head of HR selected it. I do not find Namely to be better in any area than the tools Ive used in the past. Specifically the user interface - some of my employees have limited experience with technology and this system is not intuitive.

Implementation Rating

N/A - I was not present for the implementation.

Key Insights

Do you think Namely delivers good value for the price?

Are you happy with Namely's feature set?

Did Namely live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Namely go as expected?

I wasn't involved with the implementation phase

Would you buy Namely again?

Likelihood to Recommend

I would not recommend Namely. The quality of the tool compared to the cost is extremely disappointing. Namely has name recognition and I was excited to start using the tool, and am dissatisfied by the interface, the functionality, the admin side, and I have negative feedback from our employees who are frustrated with it. I have used other HRIS tools in the past that I would be much more likely to recommend.

Disappointed, doesn't live up to the hype

Overall Satisfaction with Namely