All in one IT solution for endpoint management.
September 25, 2023
All in one IT solution for endpoint management.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- RMM
- Endpoint Management
- Patch Management
- Remote Access
- Ticketing
- Backup
Overall Satisfaction with NinjaOne
NinjaOne has a great platform which has enabled our organization to streamline operations and achieve many objectives with a single platform. I have been impressed with both the wealth of features coupled with the ease of use. While evaluating products I had narrowed it down to NinjaOne and another competitor. The competing product may have been slightly more powerful, however the UI was much more convoluted and it seemed much more difficult to do simple processes. On top of that the Ninja team is very in-tune with its user base and works with its community in implementing new features and sharing their roadmap. With previous solutions I felt like once we purchased the product their team was done with us. With NinjaOne I think the opposite is true, once I joined the NinjaOne community their was even more communication and constant input, sharing of ideas, and sharing of script/automations between both the NinjaOne team and its community. I always try to keep an eye of new products that are out there, however I have not see anything that has all the features NinjaOne does. I am currently using NinjaOne for endpoint management, remote access with SplashTop, their bundled EDR solution and their built in ticketing system, backup system, and patch management.
- Endpoint management
- Automation
- Remote Endpoint Access
- Ticketing
- Support for mobile devices
- Better NMS monitoring
- Better integration of EDR software
- Allowed us to remove monitoring service from MSP which saved us over $2k per month
- Has cut down on service tickets and man hours tracking down and diagnosing problems
- Has upped productivity of end-users by reducing downtime.
NinjaOne has allowed better visibility into our environment when it comes to patch management. It has allowed us to implement automation's to automatically alleviate common issues such as print spooler freezing and has allowed support to easily diagnose and fix issues without having to physically go to each endpoint.
We use NinjaOne to ensure all devices are up to date with security patches. We also run weekly security reports that show the state of our EDR and AntiMalware systems on each endpoint. We also receive reports from NinjaOne regarding the Bitlocker status of each endpoint as well as having NinjaOne store Bitlocker keys.
We have automated restarting of the print spooler when it crashes. We have automated restarting of computers at pre-defined times, with the ability for users to delay the restart an hour up to 3 times. We have automated software installs based on the user group of the computer. We have automated removal of bloatware.
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together.
Do you think NinjaOne delivers good value for the price?
Yes
Are you happy with NinjaOne's feature set?
Yes
Did NinjaOne live up to sales and marketing promises?
Yes
Did implementation of NinjaOne go as expected?
Yes
Would you buy NinjaOne again?
Yes
NinjaOne Feature Ratings
Evaluating NinjaOne and Competitors
Yes - We previously utilized a monitoring service provided by an MSP. The MSP utilized N-able RMM software. We replaced them in order to bring things in house to allow faster service to end-users and a way to cut down on costs.
- Cloud Solutions
- Ease of Use
The ease of use and broad feature set was one of the biggest factors when it came to my decision. The direct competition before choosing NinjaOne felt slightly more powerful, but the UI was not intuitive at all and even simple daily processes seemed to take way to many clicks and require navigation through many different screens and portals.
I am very happy with how the evaluation process went, I would not change anything.