A useful addition to your digital toolkit
May 06, 2025

A useful addition to your digital toolkit

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimizely Web Experimentation

Within my organisation I have been mainly leveraging the Optimizely Web Experimentation platform to support our efforts in improving the conversation rate of our selection of products. I've gradually been growing in confidence and exploring the wider features of the tool to make the most of the various features. I started out with more basic experiments to get onboarded with the platform, and quickly found how easy it was to set up multiple variations and segments to narrow the focus. I've had a mix of results across or experiments but I'm constantly learning what works for our audiences and iterating the more familiar I become with the platform. This year is going to be a big focus on our content and webpage structure. I want to ensure I get the right information in front of our customers so they can make informed purchase decisions.

Pros

  • Clear and simple requirements for each experiment you create
  • A useful browser plug-in to preview and test experiments prior to publishing
  • Clear data and analysis tool to share with key stakeholders

Cons

  • I would love to see more video tutorials for the onboarding as it can be easier to follow along when learning the tools.
  • It's definitely been a great help in reducing the amount of development agency work we've produced this year, allowing us more control to explore options before committing to a permanent change
  • I've seen a uplift in our conversion numbers for a key number of steps in our online purchase paths, and some good quality of life changes that has made things easier for our customers.
As a smaller organisation with more limited resources, it's already a bit of a challenge to find the time to dedicate to using the tool. Without a dedicated team to focus more effort in the creation and maintenance of experiments, there is a danger that the cadence of testing is limited and people aren't skilled enough to make the most of the tool.
Currently I only have access to the experimentation feature, but hopefully we will add the Personalisation feature in future.
Being able to share the results of experiments with key stakeholders has been really helpful to allow them to review the experiment in their own time, and raise questions about the performance of induvial segments and audiences.
The ability to do A/B testing in Optimizely along with the associated statistical modelling and audience segmentation means it is a much better solution than using something like Google Analytics were a lot more effort is required to identify and isolate the specific data you need to confidently make changes.

Do you think Optimizely Web Experimentation delivers good value for the price?

Not sure

Are you happy with Optimizely Web Experimentation's feature set?

Yes

Did Optimizely Web Experimentation live up to sales and marketing promises?

Yes

Did implementation of Optimizely Web Experimentation go as expected?

Yes

Would you buy Optimizely Web Experimentation again?

Yes

I have found Optimizely has been really useful to run some quick experiments to validate the approach to changes to the website, exploring multiple options simultaneously to save time and effort prior to making more permanent changes with our development team.

The biggest challenge has been ensure ideas from the wider business have all the necessary criteria to make them a worthwhile experiment. Encouraging stakeholders to create a proper hypothesis for each experiment has helped focus the minds on the outcomes we're expecting. This also makes the analysis easier once we've concluded a test.

Optimizely Web Experimentation Feature Ratings

a/b experiment testing
9
Split URL testing
9
Multivariate testing
8
Multi-page/funnel testing
Not Rated
Cross-browser testing
Not Rated
Mobile app testing
Not Rated
Test significance
9
Visual / WYSIWYG editor
9
Advanced code editor
Not Rated
Preview mode
9
Test duration calculator
6
Experiment scheduler
Not Rated
Experiment workflow and approval
Not Rated
Dynamic experiment activation
Not Rated
Client-side tests
Not Rated
Server-side tests
Not Rated
Mutually exclusive tests
Not Rated
Standard visitor segmentation
8
Behavioral visitor segmentation
Not Rated
Traffic allocation control
10
Website personalization
Not Rated
Form fill analysis
Not Rated
Goal tracking
Not Rated
Test reporting
8
Results segmentation
7
CSV export
Not Rated

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