Outreach - great prospecting tool for sales development
April 06, 2021

Outreach - great prospecting tool for sales development

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is used by the sales department, everything from SDRs to sales executives. We use it for client outreach, responding to leads, and general prospecting activities. It is most heavily utilized by the sales development team.

Pros

  • Scheduled customer outreach cadences.
  • Integrates well with Salesforce.
  • Easy to log activities.
  • Solid metric tracking.

Cons

  • Focus on quantity over quality.
  • Best for sales development and not strategic use case.
Metric reporting is solid and integrates well with Salesforce and other tools. It’s a good way to track dials, emails, sentiment, meetings booked, etc.
  • It maximizes our reach.
  • SDR output has gone up.
  • More leads passed has equaled more opportunities created and closed.
Outreach is the clear winner here. Both are similar, but Outreach sets the standard for ease of use and I integration.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Simple and easy to learn.
Haven’t needed to use at all.
It’s great for outreach to multiple contacts and casting a wide net. It keeps you organized when your prospect list is huge, but isn’t the best if you are strategically focused on just a few accounts or prospects. It is easy to use and fits BDR or SDR teams perfectly and is a natural part of their daily work flow.

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