Nobody loves getting paged... but it would be even worse if the page never arrived when it should have.
March 10, 2020
Nobody loves getting paged... but it would be even worse if the page never arrived when it should have.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is being used across our company. We have many cloud services that require 24/7 uptime that our customers are depending on. PagerDuty helps us respond immediately to any blips or outages in any part of our cloud.
- Makes scheduling on call rotas very easy across teams
- Having detailed information on the page about the issue is very useful so that you can immediately dismiss any false alarms
- Rescheduling or filling in for somebody while on holidays etc. is very easily done
- From a user point of view, it's very easy to see your full on-call schedule if you are on call for multiple policies
- The calendar feed lets me view my upcoming rota, however sometimes I am only interested in one particular schedule. It would be nice if I could get my calendar feed for a given schedule instead of an amalgamated view
- We have been able to transition away from a monitoring approach whereby we manually keep an eye on things, to a more event-driven one. We don't have to waste time keeping an eye out for potential issues. Now we can just rely on the fact that we'll get paged if something goes wrong.
Because we also provide services that need to be highly reliable, we depend on pager duty to also be just as reliable. If one of our services are down, we fully rely on pager duty to be informed about it.
We have used the APIs to build in as much information as possible into the individual pages. As soon as an engineer gets paged they can instantly see what the issue is, along with key information that they don't have to go hunting around for at 2 AM! This is really useful.
We have several on-call policies for various services that span multiple timezones. This is a very complex schedule to maintain. There are multiple escalation levels, from engineering teams to management and beyond. It would not be possible to achieve such a complex response workflow if it were not for PagerDuty.
I haven't used anything other than PagerDuty. It does what we need it to, and I see no reason to change.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes