Nobody loves getting paged... but it would be even worse if the page never arrived when it should have.
March 10, 2020

Nobody loves getting paged... but it would be even worse if the page never arrived when it should have.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is being used across our company. We have many cloud services that require 24/7 uptime that our customers are depending on. PagerDuty helps us respond immediately to any blips or outages in any part of our cloud.
  • Makes scheduling on call rotas very easy across teams
  • Having detailed information on the page about the issue is very useful so that you can immediately dismiss any false alarms
  • Rescheduling or filling in for somebody while on holidays etc. is very easily done
  • From a user point of view, it's very easy to see your full on-call schedule if you are on call for multiple policies
  • The calendar feed lets me view my upcoming rota, however sometimes I am only interested in one particular schedule. It would be nice if I could get my calendar feed for a given schedule instead of an amalgamated view
  • We have been able to transition away from a monitoring approach whereby we manually keep an eye on things, to a more event-driven one. We don't have to waste time keeping an eye out for potential issues. Now we can just rely on the fact that we'll get paged if something goes wrong.
I haven't used anything other than PagerDuty. It does what we need it to, and I see no reason to change.
I've had to reach out to them for a few minor things. Each time, I arrived at a positive outcome.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?


Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?


Well suited to large teams with complex routing hierarchies. Probably a bit overkill for a smaller company as they wouldn't need this level of fexibility and it would be overly complicated for their needs.