Why PagerDuty enables my team
April 03, 2020
Why PagerDuty enables my team
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is utilized on select teams within our IT department. My team uses it to manage an on-call rotation. This has permitted the team to distribute work load and by taking advantage of the escalation features of PagerDuty we're assured that someone on the team will always be reached.
- Scheduling.
- Escalation of notifications.
- Needs UI improvements in the scheduler to simplify updates.
- Escalation policy UI can be confusing to new administrators.
- Improved response time to customers and issues.
- Distribution of on-call rotation.
- More accurate contact of correct personnel during an issue.
The ability to rely upon PagerDuty as always available software as a service has reduced our maintenance time and increased productivity.
With PagerDuty's out-of-the-box integrations, we were able to easily connect PagerDuty to Slack for additional communication of notifications. Additionally, by use of the PagerDuty's AWS and Email integrations, we are able to respond quickly to any event from AWS.
We have configured PagerDuty with an email integration to permit our users an easy method to contact our team's on-cal duty officer. This has improved our response time to our users and increased satisfaction.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes