1. Home
  2. IT Alert Management Software
  3. PagerDuty Reviews
  4. User Review of PagerDuty
PagerDuty | A guide from Mid Career
March 01, 2023

PagerDuty | A guide from Mid Career

Ahmed Arslan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

I'm using PagerDuty as administrator and Manager. Followings are the operations I'm doing.
  • Create/update/delete the teams.
  • Create escalations policies.
  • Create schedule for teams
Business cases:
  • Incident Management
  • Alerting management
  • Page on-call users.
  • Integrations with 3rd party applications like Slack, AWS, Emails, and Jira.
  • Configure workflows in 3rd parties for e.g. on-call person schedule for a team in Slack.
  • Alerting systems that is most useful in incident management.
  • Integrations with 3rd party tools like Slack
  • Customizations of schedules.
  • Automatic provisioning/deprovisioning. Automatic deprovisioning is not supported by PagerDuty
  • Integration with Jira is not that customizable as it is with OpsGenie
  • Reporting can be improved more rather than conventional boards.
  • Alerting
  • Schedules
  • Teams
  • Incident management
  • Be pro-active on alerts
  • schedule management so that we get coverage for 24/7
  • 3rd party integrations
Pagerduty availability is really amazing and I have never seen pagerduty being down ever. I don't remember how because I haven't seen PD ever down. Anytime we had the need to pagerduty it was always available.
We haven't used all of these integration but we have used a lot of integrations
  • Slack is one of the example where you can configure the workflow that will allow you to configure a workflow so that you can check the on-call person within a Slack channel, acknowledge, assign, resolved and add notes to incidents in pageduty.
  • Jira is another example where you can configure it for different projects.
This workflow allows us to create incident right from Slack and we can assign, add notes. start a bridge using this automation.
I haven't used the analytics but I have taken a look on these and I don't think these analytics are user friendly as compared with OpsGenie.
Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

No

Scenarios where PagerDuty is well suited:
If you're working on a critical environment which will eventually affect B2C then you need a really strong alerting system so that you can setup alerting and make sure the availability of systems/resources without any interruptions.

Scenarios where PD is appropriate:
When you're working on something research base projects than having a pagerduty is not appropriate.