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The Straight and Narrow of Parallels Remote Application Server
March 11, 2022

The Straight and Narrow of Parallels Remote Application Server

Ben Rutherford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parallels Remote Application Server

We currently have all of our remote work running via Parallels Remote Application Server with multiple servers across our group internationally. This provides a great and easily manageable infrastructure with a versatile and reliable architecture that allows you to manage both users and devices connected to your network. It supports various forms of two-factor authentication. In our case, we use the Google authenticator as it also ties in with other services we use. It also allows us to set up redundant servers and have the ability to load balance on a per session basis. So that if we need to shut one of the production servers down for maintenance, it is easy to do so as it will push the sessions towards the other server.
  • Useability
  • Configuration
  • Administration
  • End-user setup
  • Support
  • Updating your server farm can be difficult
  • Unable to push pre-defined config files
  • It has provided a more efficient work space for end users
  • The downtime costs are low as can be set with high availability in mind
We still have one small Citrix unit in production. But Parallels Remote Application Server is far simpler to configure and get working out the box with exactly what you need, whether it be publishing entire desktops or publishing standalone applications. One of the nice things was that we could publish an app from anywhere. Even if it is on one PC, we can make it available to all the relevant people. Citrix began to feel a bit clunky in comparison.
With Parallels Remote Application Server, the support could be better. Whenever you have an issue, they run through the same set of pre-tests, most if not all of which you have carried out prior to calling, but they insist they perform those first. Time-wise, they are quite good at getting back to you within a short space of time, but they have a terrible habit of just remoting in and fixing it instead of explaining what they have done or what was the cause.

Do you think Parallels Remote Application Server delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server's feature set?

Yes

Did Parallels Remote Application Server live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server go as expected?

Yes

Would you buy Parallels Remote Application Server again?

Yes

This package is well suited for anywhere where a remote desktop is required for multiple users. It offers a great alternative to the bigger, more used Citrix while all being a well-contained package of services. It is vastly scalable with ease; all you have to do is install the services on a server and join it to the server farm. If you only need RDP for one or two users, it is not worth installing. Or if you are just trying to offer a gateway.