Ease of Use and Customer Service Availability
July 06, 2021
Ease of Use and Customer Service Availability
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
We transitioned payroll systems from ADP WorkforceNow to Paycom. We are utilizing it fully for payroll, benefits administration, time & attendance, recruiting/onboarding, & employee record management. Our entire organization is using it. The biggest business problem it's addressing is ease of use and better customer service.
- Paycom's timecards are easier and more intuitive for employees/managers to use than they were in ADP.
- Because Paycom develops their own software, they are able to be far more agile and nimble in either making changes or suggesting new updates because it doesn't have to go up a ladder.
- Hands down, Paycom's customer service is a massive improvement from ADP's. In the rare case that our specific rep is unavailable, we are connected with someone who is just as knowledgeable and helpful as they are.
- Our Transition Specialist, Pete Nielsen, is incomparable. He helped us manage this transition with patience, knowledge, and incredible expertise. He made this 100 times easier than it would've been without him.
- Our EDI feed took longer than anticipated to transition over. It felt like the benefits section in general could potentially be improved.
- We're fresh into this transition, but so far, it is saving our team hours of time each week!
Top areas that Paycom was an improvement over ADP Workforce Now:
- Customer service (number one).
- Employee intuitiveness/ease.
- Reporting.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes