Paycom is a Breath of Fresh Air!
July 05, 2021

Paycom is a Breath of Fresh Air!

Carlos St. John | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

We use Paycom as our comprehensive payroll system for our company. It is used to process payroll, elect benefits, log hours, track applicants, onboard and offboard employees, etc. It is being used by the entire organization. That is to say, every employee uses it at minimum to log hours, request time off, manage benefits, review paychecks, and a whole host of other functions. In addition to that, for those whom it applies, certain employees have manager logins to perform managerial duties.

In terms of what business problems Paycom addresses, I have found Paycom to be breath of fresh air in comparison to our previous payroll provider in so many different areas. Onboarding employees is now smoother, easier, and way less time consuming. Creating reports can be done in just a few short seconds. Paycom's batch edit/approval feature is incredible. Even the ability to enter an employee's view to see what they're seeing in the system sounds so simple but it's so helpful (something I'm confused other payroll providers do not readily offer). I am still finding ways each week on how Paycom is truly a superior payroll system!
  • Self-Onboarding - Instead of collecting paperwork and then manually entering in new hires all the time, Paycom's self onboarding takes a lot of work off of HR and requires the new hire to enter in their own information. What took me around 10-15 minutes to enter a new hire in our previous payroll system takes me less than 5 in Paycom.
  • Employee Self Service View - There are so many times where an employee cant find something or do something correctly. The ESS view allows me to essentially enter into that employee's account and see what they see. Although not a fully functional, it allows me to gain wherewithal to at least know how to direct them.
  • Batch Approval - I can approve 10 new hire's benefits all at once in less than 10 seconds. This is an incredible feature. And I know this applies to other areas such as Batch edits (e.g. have to move a group of employees to a new department/branch - you can do it all at once instead of individually changing each employee).
  • ESS - While the ESS is amazing, I wish it was more fully functional. Sometimes I want to click into something to see where it will take an employee but it functions more like a demo so I cannot truly operate it as an employee can. This limits my ability to guide an employee.
  • i9 Approvals - I wish Paycom had an easier way to give someone access to complete an i9 in Paycom. Our company hires a great deal of remote employees, so we often get the i9 done in person by other employees doing the i9 in their area. Every time this happens, we have to create that employee a user access, give them an access profile, etc. just so they can do an i9. I wish there was a way that was easier and less complicated.
  • It has definitely saved me a lot of time with onboarding. This gives me time to 1) not be overworked 2) and devote time to other things and help others' workloads.
ADP WFN seems too big of a beast for them to handle themselves. Their customer service and response time is not the greatest. Their onboarding was a disaster when we tried it briefly. And it just seems that in every category, Paycom does it simply better and easier.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom is well suited for a company that is consistently hiring people. The self-onboarding that Paycom has allows people to be onboarded so easily and quickly. It takes the brunt of the work off HR and efficiently makes the work of the employee work twice. In other words, the employee is already doing their paperwork whenever they start at a new company. With Paycom self-onboarding, as they fill out "the paperwork," it is entering that information into their Paycom profile. This way, I don't have to go back in and manually put everything in, increasing the chance of human error.

Paycom Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Report builder
9
Pre-built reports
9
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
New hire portal
9
Manager tracking tools
9
Individual goal setting
9
Performance tracking
9
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9