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Hard work but worth it
Updated October 14, 2022

Hard work but worth it

Kimberli Brewster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use it across the whole organization. It centralizes our communication with our employees if it is related to payroll, benefits, or performance.
  • Communication and enrollment for benefits for our employees was a huge change and it is a simple platform to set up and manage day to day.
  • The ability to provide one location for all employee information is great for both the employee and the organization.
  • I had a hard time at first with the payroll specialist that was assigned to our account. Once I found the right person, we work wonderfully together. It made a world of difference.
  • When working in multiple states, I would like the ability to lock the labor allocation to the specific location, but if they work at another location, you can't override the lock that is placed. Even as an administrator, you can't override the labor allocation.
  • Not informing us of updates before they happen.
  • I would like the ability to keep employee corrective action and conversation logs.
  • Paycom will work as hard as the work you put into it. If you put in the time and set up all the platforms and use them effectively, it is a great investment. It needs to be maintained on a daily basis and updated frequently. The return will be how much you really invest in the time to set up and implement the system.
For the cost and the robustness of the system, you can't beat it. The customer service is so much better than all three systems I have worked on. Paycom will work best for your company if you spend the time and work it every day. It is a lot of work but it has been worth it in the end. As I always say with any payroll company I have used, "garbage in, garbage out." So you have to keep up with how Paycom is working in your organization.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

I think the setup for labor allocation works great for us but to have the ability to only show specific labor allocation/cost centers to a location would be great. Right now with our trucking company, every route we run is a labor allocation. I can enter a "lock" to show the employees under that location its specific labor allocation/cost centers. Here is where the problem comes in: we have so many drivers that cross locations and with the "lock" on specific location/cost centers, they cannot change from their home department or another department. Even as an administrator, I can't change this. I would love to be able to override anything in time and attendance as an administrator.

Paycom Feature Ratings

7.3
Employee demographic data
7
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
4.0
Approval workflow
6
Balance details
3
Annual carry-forward and encashment
3
8.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
4
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Support and Self-Service

Yes, the Human Resources platform really helped us streamline our processes. It centralized all our Payroll, Benefits and HR related processes.
Gina Ford is amazing and provides great service every time I need something
It helped streamline our Performance Appraisals for our Mangers. It give our employees access to manager their own personal information in the system.