Great for small companies - no flexibility or customization
March 24, 2022

Great for small companies - no flexibility or customization

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom as our HRIS, payroll system, applicant tracking, recruiting, hiring, personnel files, learning management system, and communication system with employees.

Pros

  • Enables electronic personnel files
  • Automates discipline
  • Administers clock in procedures

Cons

  • Paycom does not provide customers with any access to upper management so issues can not be escalated when needed.
  • Paycom's first response to all of our requests is 'no.'
  • We have requested fixes to issues four years ago that still aren't resolved. For example, the system only knows Central Time so if you are located in another time zone all of your transactions are stamped in Central Time.
  • Paycom is a better option for small companies with small payrolls. ACH is not an option for large payrolls and they will not change this for large, investment-grade organizations.
  • There is no way to run a headcount report with an 'as of' date.
  • The front line team to assist customers changes a lot and often is hard to reach.
  • Paycom will not permit automated background checks unless you use their background check solution.
  • Paycom normally will not integrate with other providers of systems that companies use.
  • Paycom permitted us to combine our HR and payroll systems into one.
  • Paycom provided a self-service option for employees which reduced administrative time and costs.
  • Paycom is available in English and Spanish which is helpful since we have a lot of different languages spoken here.
Paycom is much more user-friendly than PeopleSoft and is more suited for a company that uses separate accounting and HR systems.

Do you think Paycom delivers good value for the price?

Not sure

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

Paycom is well suited for small companies with small payrolls; if you want to set up electronic personnel files; and if you want to set up access down to the user level. Paycom will work well for companies that are satisfied with the solution the way it comes. Paycom is not well suited for medium to large size companies as Paycom limits the dollar amount of the ACH for payroll. Paycom is not well suited for a company that likes customization or companies that want to link Paycom to other vendors they use. Paycom will not permit you to automate background checks unless you use their option.

Paycom Feature Ratings

5.8
Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
6
7.0
Pay calculation
7
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
7
5.7
Approval workflow
7
Balance details
5
Annual carry-forward and encashment
5
7.3
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
5
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
6.7
Performance plans
6
Review status tracking
6
Review reminders
8
Succession Planning ()
Not Rated
7.0
New hire portal
7
7.0
Individual goal setting
7
Performance tracking
7
6.5
Job Requisition Management
7
Company Website Posting
5
Applicant Tracking
7
Notifications and Alerts
7

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 3 years ago
    We are dedicated to delivering an outstanding experience to all our clients and we’re interested in learning more about your experience. Please connect with our team at feedback@paycomonline.com and a member of our team will reach out to you.

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