Great for small companies - no flexibility or customization
March 24, 2022
Great for small companies - no flexibility or customization

Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
We use Paycom as our HRIS, payroll system, applicant tracking, recruiting, hiring, personnel files, learning management system, and communication system with employees.
Pros
- Enables electronic personnel files
- Automates discipline
- Administers clock in procedures
Cons
- Paycom does not provide customers with any access to upper management so issues can not be escalated when needed.
- Paycom's first response to all of our requests is 'no.'
- We have requested fixes to issues four years ago that still aren't resolved. For example, the system only knows Central Time so if you are located in another time zone all of your transactions are stamped in Central Time.
- Paycom is a better option for small companies with small payrolls. ACH is not an option for large payrolls and they will not change this for large, investment-grade organizations.
- There is no way to run a headcount report with an 'as of' date.
- The front line team to assist customers changes a lot and often is hard to reach.
- Paycom will not permit automated background checks unless you use their background check solution.
- Paycom normally will not integrate with other providers of systems that companies use.
- Paycom permitted us to combine our HR and payroll systems into one.
- Paycom provided a self-service option for employees which reduced administrative time and costs.
- Paycom is available in English and Spanish which is helpful since we have a lot of different languages spoken here.
Paycom is much more user-friendly than PeopleSoft and is more suited for a company that uses separate accounting and HR systems.
Do you think Paycom delivers good value for the price?
Not sure
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
No
Did implementation of Paycom go as expected?
No
Would you buy Paycom again?
No
Comments
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