Payroll/HR processing company that can deliver reliable & cost effective results.
July 27, 2022

Payroll/HR processing company that can deliver reliable & cost effective results.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

There is a world of difference between Paycom and other payroll companies. Paycom has friendly & knowledgeable staff and their reports are user-friendly which are easy to read, can generate in different formats, and offer ad hoc reports. You feel like you're getting true value for what you're paying for. We have a dedicated person/team for our company, which is important to us since we deal with several states and territories. As an administrator and user of Paycom, I would definitely recommend them. We put up with a bigger known company for about the first 2 years when we started our company but have been with Paycom for at least the last 18 years and couldn't ask for a better payroll company.

Pros

  • Ad hoc reports.
  • Set-up Dept of Labor accounts with our 32 states, Guam & PR.
  • Resolves any state penalties that come by my desk.
  • Live person, instead of a bunch of telephone prompts.
  • Quarterly reports easily accessible.

Cons

  • Be able to add a foreign mailing address instead of using our HQ info.
  • If I could contact the tax dept directly when I know our team can not answer a specific question about a state transaction or journal entry/ adjustment.
  • Suta state would would automatically change when mailing address is updated.
  • Add a button for when there is a name change, or add a management exception report.
  • Recent software changes have made finding specific info a little more cumbersome and enter.
  • Saved time.
  • Reduce administrative costs.
Reasonably priced and reports do not have all the superfluous data.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Initial set-up (18 years ago) was time-consuming since we had 30+ states, but Paycom was very methodically and patiently guided/directly us on our next steps. Our team leader stays very calm and is able to resolve our entry errors or give us alternative solutions. Some of the programs are a bit cumbersome, but overall, we still prefer Paycom over ADP.

Paycom Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
10
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
10
Reimbursement management
Not Rated
8.0
Approval workflow
Not Rated
Balance details
8
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Anna Kernes | TrustRadius Reviewer
    Anna Kernes
    (Vendor Representative) commented 4 years ago
    Paycom was founded 24 years ago, and you have been with us for 18 of them! With the help of committed experts who have our client's needs in mind, we work daily to offer more and better. It's gratifying to know that we have created a system you continue to trust. Thank you for your review and partnership!

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