Paycom Review.
April 29, 2025

Paycom Review.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom for all of our HRIS and payroll needs. The product appears to cover the basics, and we appreciate the way the system functions. The customer service is getting better. However, we typically only reach out to Paycom when we encounter issues, and sometimes it takes longer than we would like for them to resolve the problems.

Pros

  • The system talks in the modules.
  • Only have to enter the EE info one time.
  • We have a dedicated specialist.

Cons

  • Customer service can be hit or miss.
  • No compensation analyst, have to use an outside vendor.
  • Survey module does not have the features to give us feedback or do comparisons, had to use an outside vendor.
  • Reduced errors as we can make EE changes through PAFs with workflow approvals.
I was not employed by my company before we started using Paycom.
We no longer have to enter EE data into multiple systems.

Do you think Paycom delivers good value for the price?

Not sure

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

Yes

Paycom's system talks, so we only have to enter EE data once. For instance, once we enter the position data, it transfers over to the ATS module, etc.

Paycom Feature Ratings

8.9
Employee demographic data
10
Employment history
7
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
9.5
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.5
Report builder
10
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
9.8
Performance plans
9
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
9.5
New hire portal
10
Manager tracking tools
9
10.0
Individual goal setting
10
Performance tracking
10
9.7
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
9
Applicant Tracking
10
Notifications and Alerts
9

Comments

  • Katherine Lenhart | TrustRadius Reviewer
    Katherine Lenhart
    (Vendor Representative) commented 7 months ago
    Thank you for sharing your experience with Paycom. We're glad to hear that our system meets your HRIS and payroll needs and that you appreciate the seamless integration of our modules, providing improved data accuracy compared to our competitors. We are disappointed to hear your feedback regarding your support experience, as were committed to world-class service for every single one of our clients. Please feel free to reach out to your dedicated specialist with your feedback or send a message to feedbackpaycomonline.com and someone will be in touch. We value your thoughts and look forward to continuing to support your HR and payroll needs.

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