Disappointing
August 02, 2016

Disappointing

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Disappointed with their customer service and that the system is not as flexible as it was presented to us.

Pros

  • Shows time in hours & minutes, not as % of an hour.
  • Leave requests are super simple.
  • ACA reporting that we've seen so far.

Cons

  • Customer Service
  • Delivering what they sell you
  • Cost & fees
  • Created more manual process and has caused a loss of efficiency.
We selected Paycor based on the information given about their robust reports and ease of use. So far, we have not seen either of these benefits. Their implementation department was slow and we had to repeatedly explain our needs & sent them information they requested multiple times. All the workarounds we were told they could provide did not come to fruition. Very disappointed in this product.
[Paycor is well suited for] Simple basic payroll with no special or different payroll needs.

Paycor Feature Ratings

Employee demographic data
5
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
5
Benefit plan administration
2
Direct deposit files
3
Salary revision and increment management
7
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
5
View and generate pay and benefit information
1
Update personal information
3
View job history
1
View company policy documentation
1
Tracking of all physical assets
Not Rated
Report builder
1
Pre-built reports
2
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Paycor Implementation

If you don't have a simple, straight forward payroll scenario, don't use Paycor.
Change management was minimal
  • Implementation team not listening to what we told them or explained to them what we needed.
  • Having to send the same documentation to them multiple times.
  • Difference of philosophies. We were more concerned with accuracy and detail and work on toward a higher scale of excellence than they were.
  • Non-willingness to find a solution to our requests.
  • Rudeness.

Paycor Support

Support has been more knowledgeable than implementation. Haven't used them enough to give a higher rating.
ProsCons
Good followup
Knowledgeable team
Problems get solved
No escalation required
Quick Initial Response
Need to explain problems multiple times

Using Paycor

Very cumbersome and confusing.
ProsCons
Technical support not required
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Leave requests
  • Time shown in hours & minutes
  • Message given if lunch break is less than gov't required 25 minutes. No longer having to calculate this.
  • Time cards
  • Schedules
  • Processing payroll
Yes - Not a true app. Must log into the website to use.

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