Paycor Review- One Year Later
August 04, 2016
Paycor Review- One Year Later
Score 7 out of 10
Overall Satisfaction with Paycor
We use Paycor to manage our time and attendance and payroll functions. It is mostly used by our Human Resources and Accounting Departments. We switched to Paycor from ADP due to cost concerns with ADP. We didn't believe we were receiving enough value from ADP's software to justify the larger expense. Switching to Paycor more than cut the cost in half.
- The time and attendance software is easy to use. We have unique scheduling and Paycor built the software specifically to handle our scheduling in a much better way than our previous vendor.
- The customer service is fast. I've never had to wait on hold for more than a minute or two for a payroll specialist to assist me when I have a question.
- The reporting functions in Payroll are outstanding. I can customize reports to retrieve any data I need from the system.
- The holiday functions in Time and Attendance should be better. I wish I could just check off the ones we want to be paid holidays and it would automatically fill them in for employees.
- We've had trouble with hours not transferring over for newly added employees, and payroll specialists aren't especially knowledgeable about the time and attendance software.
- The actual timeclocks we have aren't as intuitive to use for transferring departments as the old ones we had.
- Positively the cost savings have been significant compared to ADP.
- Time wise, its been pretty neutral compared to ADP so our ROI there has been flat.
- Another positive is Paycor's software allows employers to work as far into the future as desired.
We selected Paycor because of the cost reduction, but that's not the only positive compared to ADP. The software is much offers much more customization than ADP's did and the interface has more options as well. The report building functions compared to ADP are also more robust. Time and Attendance and Payroll are separated in both, I wish Paycor's was the same interface for both functions. The only negative we've run into compared to ADP is the timeclocks are less intuitive for employees to use, however they are easier to set up for IT. ADP' required a server to run each timeclock, Paycor's just need to be plugged in to a switch.
Judging by my experience with Paycor, they can make their software work for a company of any size and configuration. The implementation specialists ask a ton of questions and get all the data they need to build their software for each client. However, I would say Paycor is more suited to employers that have self motivated employees who want to learn the software and don't mind trying to find solutions to issues themselves. Paycor will try to help with issues that come up, but we've had to contact them several times to get a response through email and even then the responses are often "Oh we fixed it. You're fine now." That doesn't necessarily prevent the problem from happening again because there's no information flow back to the client.