Best client support ever
September 15, 2022

Best client support ever

Yvonne York | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity to process our payroll, retain payroll records electronically, and file all company federal and state payroll tax reporting for multiple state locations. Employees use Paylocity to submit time off requests and gain electronic access to their paystubs and w-2s. Management also uses Paylocity to track unlimited paid time off and to onboard new employees. The educational self-study modules are offered to staff to educate themselves on a wide range of topics.

Pros

  • Excellent customer support on how to use the platform
  • Wide range of features to support Human Resources functions like onboarding
  • Phone access to knowledgeable representatives
  • Always respectful and patient client managers

Cons

  • Knowledge base articles are detailed but not as helpful as talking to a person
  • Length of time for coding team to address special requests seems long
  • Reduced time expenditures
  • More consistent processes
  • Improved employee engagement in managing their own data
The minimal time required to process payroll is crucial and has allowed staff accounts to focus on other areas as needed. Paid time off and holiday tracking and reporting eliminate the need for time-consuming additional spreadsheeting.
We really have not employed these, as we use other communication and social media tools to address these areas.
Increased human resource capabilities regarding performance management, onboarding, and time and attendance tracking. Superior client service and knowledge base.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Whenever exceptions arise, I am confident I can call Paylocity at their main number, reach a real live human being, talk it through, and reach a solution. All reps are consistently helpful, knowledgeable, and polite. If they do not know something, they consult a colleague or superior. They are extremely efficient and mindful of not wasting time. The quality and accessibility of client service regarding how to use the platform are head and shoulders above the client service I have experienced with numerous other software platforms. I cannot stress the extraordinary confidence and peace of mind this accessibility and competence provide.

Paylocity Feature Ratings

7.7
Employee demographic data
7
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
5
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.5
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Hannah Elger | TrustRadius Reviewer
    Hannah Elger
    (Vendor Representative) commented 2 years ago
    Thank you for your feedback! Providing timely, knowledgeable, and friendly service is really important to us at Paylocity and we’re really glad to hear that’s what you’ve experienced. We are truly grateful for the opportunity to serve all of our wonderful clients. If you'd like to discuss your experience further, we'd love to hear from you at PCTYAdvocate@paylocity.com.

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