In My Opinion: Stay Away

In my opinion, Paylocity is great if you want to have more payroll problems and issues with various state tax entities. During our experience with Paylocity, it has created such a mess for us and is not very helpful in getting things cleaned up. In my opinion, they are VERY SLOW at responding to any issues you may have. Sometimes I feel like a month goes by before you hear back with no updates provided between the first email I sent to finally hearing back from Paylocity. I believe that Paylocity is not for growing companies especially ones that are growing in many states. I found that it is a pain to get payroll tax information handled, most issues are not resolved for over 40 business days which is so slow. I feel like Paylocity is great at blaming the customer for mistakes that the system made and then trying to charge us additional fees to get them fixed. I think the customer support is terrible and in our experience, we get a new account manager about every 2 months so we can never establish a relationship with anyone to truly help us with the mistakes.