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Paylocity pays - great for medium sized employers
March 20, 2023

Paylocity pays - great for medium sized employers

Kathy Kathman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity HR & Payroll, utilizing timecards, accruals & time off requests, Employee Data, Document holding, Reports and analytics. Our biggest source of pain was allocating employees to cost centers, many times by percentages as Managers and key employees headed several locations. In the past, this was a manual process and fraught with errors. We were unable to do this in our prior payroll system, but Paylocity makes it simple to allocate and make changes with backup reporting with all the details.
  • Customer Service is always top tier when I need help
  • Availability to troubleshoot on the spot
  • simple to use system once it's set up, very user friendly
  • Report names are sometimes vague and non descriptive - "Accrual Report" is actually Sick and Vacation Balances. Not clear at all!
  • The GL Mapping team is only available by submitting an email to service. It would really be helpful to speak with someone instead of endless email back and forth trying to understand each other.
  • Better data-driven decision making
  • Less time answering common questions by employees - it's all in their personal & company profile
  • Easy tracking of time & labor, reducing OT and costs
Paylocity's payroll automation is similar to QB, however, I don't need a separately purchased module for time tracking. Time off History reporting is a breeze - right at my own and the employees fingertips. This transparency to the employee is important. My own efficiency is improved through the automation and processes. I highly trust the data I am getting and don't feel I need to verify it as I did before.
We have not used this portion of Paylocity yet.
Ceridian Dayforce is impossibly difficult, and overkill for any employer of less than 500. Support is not always in the US. Assistance with troubleshooting is 3-48 hours, which is useless when you have a payroll deadline. Training and education of the product is months of reading and charts, and implementation specialists are all over the world, which is fraught with time availability and language barriers.
Quickbooks is great for employers of 20 or less. It's simple, and simple (yes, redundantly simple) Not a robust enough system for larger employers, reporting is limited.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

In a time where customer service is at a low, EVERY time I call Paylocity (this is our first year with this company, and my first implementation of the product) the support on the other end of the phone is fabulous. They are NEVER cranky, sad, bored, short, snippy or dull. 98% they know or can find the answer to what I need, and if not, they will put the phone down and go ask someone else. This is a far cry from "I'll get back to you" 3 days later...
The implementation team was a breath of fresh air. Compared to the likes of Dayforce, who really doesn't want to help you at all, Paylocity wants to help you succeed and sets you up in the beginning for just that. Success! The system is easy, user friendly and intuitive. The reporting set up cuts down my accounting allocation time by hours. Highly recommended.

Paylocity Feature Ratings

9.6
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Direct deposit files
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.7
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Paylocity Support

ALWAYS ALWAYS ALWAYS cheerful, happy, helpful. 99% efficiently rating on time spent on the phone resolving an issue or question
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
My experience is that when something goes wrong, it's not "normal" nor in the 9-5 timeframe. Better to have it available than delay processing.
EVERY TIME. From implementation - our first implementation group fell apart - family emergency, an employee that didn't fit well with the company, and an employee that quit - all before we even got our feet off the ground - Paylocity very quickly pivoted to right the ship and get us a star team to get us going. To my random questions on where to find something, or how to create a special paycheck, even though they helped me 2 weeks ago, are always exemplary. I am never told "you can find that in the learning center" - I'm walked through the process step by step or shown exactly where to find the instructions, saving me hours of valuable time!

Using Paylocity

Very intuitive, but losses points for being able to easily locate reporting that says what the report contains
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Time keeping
  • payroll entry for misc items
  • Self Service portal for employees
  • Report Names
Yes, but I don't use it