Efficient HRIS Platform.
March 25, 2024
Efficient HRIS Platform.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We use Paylocity as our HRIS and payroll system. We use Paylocity to onboard, which allows us to be paperless and hire virtually.
- Onboarding
- Payroll
- Reviews
- I have never spoken to my dedicated customer service rep. One person who knows our company will be able to answer questions quickly and efficiently.
- It seems like there has been a high turnover in customer service. I noticed different service reps often.
- Training customer service representatives will allow them to gain more knowledge of all products available.
- Reliability—We rely on Paylocity to file taxes and understand tax laws in multiple states. Not having to figure out the laws saves us time.
- Easy to use and navigate. It is easy to set up new codes and doesn't take a lot of time.
Onboarding is streamlined, which allows us to be paperless and hire virtually. Payroll is easy to use, and changes, such as overrides, are easy to make while in the payroll batch.
We are not taking full advantage of everything Paylocity has to offer. We do not use these products.
I really liked Insperity because we had a dedicated service rep who knew our business, and we built a good rapport. I liked ADP because their service reps were knowledgeable.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
Yes
Paylocity Feature Ratings
Paylocity Support
Pros | Cons |
---|---|
Good followup Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
Unaware of what this is.
Our ACA was not setup correctly and we were very confused on how this feature works. We met with Lou Fish who was so knowledgeable and was able to explain so much to us. He is definitely a huge asset to Paylocity's team.